Luxury Coach & Transportation

July 2018

Magazine for the professional limousine, charter and tour industry.

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6 WWW.LCTMAG.COM DEAR LCT: FEATURED E-MAIL OF THE MONTH Be sure to visit LCTMag.com to post your comments and feedback on any of the content items. LCT will publish the best comments on this page. From: Chris Peifer, president, Susquehanna Valley Limousine, Northumberland, Pa., svlimo.com LUXURY COACH & TRANSPORTATION JULY 2018 Fifteen years ago when I entered this industry, word of mouth brought us plenty of talented associates, with a willingness to be flexible, whereas now we have to budget for continuous recruitment and employment ads. It makes growth difficult because we cannot attract enough qualified people on a budget that continues to shrink in a world with a "work less" mentality. Anywhere I look, I see banners, rolling advertise- ments, and continuous "now hiring" ads with everyone competing for talent. In our industry, we all are faced with the fact we have to adapt to change. TNCs affect us all individually. The tech world is much larger than just Uber and Lyft, and it has created a different kind of consumer as well as a different worker mentality. Tech companies like Google, Apple, and all other app based online businesses have been creating a laid-back life and work style that has made it more difficult than ever to find people who are willing to work. The war for talent is here, not just on the horizon, and will be a continued challenge with no end in sight. What we all need to be mindful of is how do we as an industry keep attracting talented associates to match the 24/7 demands of our clients? How do we change our model to keep attracting good chauffeurs and dispatchers to work these undesir- able hours and still be competitive? Our company is in a rural area and we offer our clients and affiliates' clients the same great service you would find in any large city, but because of our low population and large geographical area, we must still remain cost effective. Follow LCT on Facebook, Twitter, Instagram and LinkedIn Do you want to sound off straight to an editor? E-mail your thoughts on an industry topic to LCT editor Martin Romjue (martin@lctmag.com); LCT East Coast editor Tom Halligan (Tom@lctmag.com); LCT assistant editor Lexi Tucker (Lexi@lctmag.com); OR LCT contributing editor Jim Luff (Jim@lctmag.com). LCT CONNECT — the new-school alternative to a letters-to-the-editor page — is compiled by LCT editor Martin Romjue martin@lctmag.com) and LCT social media editor Lexi Tucker (lexi@lctmag.com). Visitor comments we "like" on LCT Social Media posts. [05/14/2018] Uber Reveals Latest "Flying Car" Prototype Andy: Just think about it: Why are they giving this information now? Because they are dying slowly. Their self-driving cars are a big failure, they kill lots of people, and their drivers sexually abuse people all the time. They are paying a lot of money to the media to be quiet, and are running out of money and investors. That's why they give these cool Uber flying car plans to the media so they keep talking about them for free advertisement. David: They are OUT of their MINDS!!!!! Gretchen McAlinden: Look out, Jetsons! [05/12/2018] Philadelphia Operator Perseveres, Adapts, And Survives Barb Bristol: I've been using Dynasty for years lining up rides to/from the airport for corporate guests. Tony is so nice, accommodating, and has never let me down. Glad to see you getting this recognition, Tony, and thanks for all you do for XL Catlin! You're the best. [05/09/2018] How To Handle Those Confusing Midnight Reservations Todd: Easy solution...record the phone calls and you can prove the fault. If the fault is with the reservationist, then it's time to retrain. [05/14/18] Uber Now Must Follow The Limo Rules In California Jeff: Good! The limo industry has followed guidelines for many years. Why should it be any different for Uber or any others? Some of the limo services have been in business since the early 1900s. [05/09/2018] Operator Hires State Governor As Chauffeur For A Day Anthony: Great article! These officials need to understand our industry and not allow illegal operations such as TNCs. Lots of funds are behind corporate transportation services and the hard work should be protected. This is why antitrust laws were placed to protect industries. A good example of not protecting our industry was when Broward County, Florida officials that went into bed with Uber changed the laws to allow them to operate with complete disregard to passenger safety. The last major news for Uber was December 2017 when a British female embassy employee was murdered by her Uber driver with an extensive criminal history. This criminal should have not been driving anyone, but Uber looked the other way. 06/03/18: Women Leaders Define Luxury Today And Tomorrow Paul Walsh: So the next big thing is to be a "life style" expert! 05/30/18: Uber, Lyft Subpoenaed To Reveal Driver Classification Tate McIntyre: It will be interesting to see how these companies who have set themselves up as transportation businesses hiring drivers directly to perform transportation of passengers will get around the three requirements for independent contractors. The three requirements are that workers must be "free from the control and direction" of the hiring company; perform work "outside the usual course of the hiring entity's business"; and be customarily engaged in an independently established trade, occupation, or business. Stephen Felt: That's going to be tough to prove. Michael Ferrara: Corrupt....Uber by bribing local municipalities is skirting all legal requirements. 05/27/18: 60 Ideas To Apply To Your Luxury Service Now Maurice H. Brewster: Proud to join the club of the highest rated limousine & ground companies of the world! Myles Flood: Proud to see a few of our processes in there. 05/25/18: How To Ensure Your Marketing Opt-Ins Don't Cast You Out Bill Faeth @bfaeth: Thanks for sharing. 5/17/18: Shuttle Provider Gets Award For FEMA Hurricane Service VinnieVanGO @VinnieVanGO: Thanks @LCTMag for sharing the story of our #PuertoRico operator going above and beyond in the wake of #HurricaneMaria "BEST OF" ARTICLE COMMENTS SAMPLER @ LCTMAG.COM TOP COMMENTS ON FACEBOOK/LINKEDIN/TWITTER JULY 2018 6 Social Whirl

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