Luxury Coach & Transportation

July 2018

Magazine for the professional limousine, charter and tour industry.

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LCT TECHNOLOGY SUMMIT: PEOPLE LUXURY EVENT LEADS WAY The 17th annual event may look like an oceanfront vacation, but the escape gives leading operators a chance to recharge and redirect their businesses for future growth. By LCT editors M IAMI BEACH, Fla. — No change is shak- ing up luxury ground trans- portation more than the app- centric, tech- driven, travel- ing public — from retail to corporate. Technology was front and center at the first branded LCT Technology Summit, held April 29-May 1 at the boutique luxury Edition Hotel in South Beach. About 100 attendees heard expert insights on driverless cars from Chris Jones co-founder and chief analyst at Canalys; email and social media campaigns from Limo University founder Bill Faeth and creative marketer Shannon Faulkner; a provocative panel discussion on networking industry software sys- tems from leading industry vendors; digital marketing business growth strategies from Sam Mallikarjunan of Hubspot; and artificial intelligence and customer service from Shep Hyken, a customer service and expe- rience expert. Whether called a Summit, confer- ence, or retreat, the LCT event does it best and full of style with first- class, five-star amenities. Attendees enjoyed 10-course gourmet dinners at top flight Miami Beach restau- rants and an array of beach and poolside activities. Not to mention two vast swimming pools just steps from the beach. e Summit is designed to help steer the industry agenda and inspire the "top (knowledge) 1%" of operator and vendor leaders to take the reins and drive positive changes. Check out this photo gallery that shows how technology, education, leadership, and luxurious indulgence created this year's guiding industry event. A separate photo gallery with a different set of photos is live at www.lctmag.com/photogallery. 42 WWW.LCTMAG.COM LUXURY COACH & TRANSPORTATION JULY 2018

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