Luxury Coach & Transportation

July 2018

Magazine for the professional limousine, charter and tour industry.

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WWW.LCTMAG.COM 2 LUXURY COACH & TRANSPORTATION JULY 2018 LUXURY COACH & TRANSPORTATION (ISSN 1097-4814) (USPS 734-790) is published monthly by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Peri- odicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LUXURY COACH & TRANSPORTATION, P.O. Box 3312 Northbrook, IL 60065-3312. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LUXURY COACH & TRANSPORTATION, PO Box 3312, Northbrook, IL 60065-3312. Member of: Printed in USA A Bobit Business Media Publication 6 Social Whirl 12 Publisher's Page 14 Luxury Transportation Scene 51 CoolBiz 52 Great Ideas 53 Millennial Matters 54 Profit Motives 55 NLA News & Views 59 Farm In/Farm Out 69 Dealer Showroom 72 Ad Index C3 Editor's Edge FEATURES C O V E R : M O T O R C O A C H M A N U FA C T U R I N G 18 MCI Appeals To Wider Customer Base Whether buying new or used, operators can take advantage of bus builder's strong product options and support for luxury bus transportation. M O T O R C O A C H E S : R U L E S & R E G U L AT I O N S 38 Managing Time With ELDs You can't always make long bus trips in under 10 hours, especially when there's lots of traffic. Here's how to remain compliant. M O T O R C O A C H E S : F I N A N C E 40 What Is The True Cost Of Running A Coach? From fixed to variable, you need to know how a motorcoach will affect your bottom line before buying one. L C T T E C H N O L O G Y S U M M I T: P E O P L E 42 Meet The Industry's Visionary Top 1% The annual LCT Summit produced some memorable social moments. We hope you don't have FOMO: Fear of missing out. L C T T E C H N O L O G Y S U M M I T: C U S T O M E R S E R V I C E 46 How To Make Money By Helping Others Speaker Sam Mallikarjunan shows why genuinely caring about client needs will be the main quality that sets you apart from your competitors. O P E R AT O R E D U C AT I O N 50 Three Big Lessons For More Successful Operations Online Exclusives: Here's a sampling of some recent industry seminars that can help you with workplace recruitment, creating a vibrant company culture, and upselling your clients. HOW TO M O T O R C O A C H E S : O P E R AT I O N S 20 Finding The Right Price On Tour Packages Understanding the cost of running buses and motorcoaches is key to creating profitable rate structures. L C T T E C H N O L O G Y S U M M I T: M A R K E T I N G 48 Authentic Ways To Promote Your Business Two speakers demonsrate why you must provide engaging, helpful content instead of just spouting, "Buy my service!" DEPARTMENTS C O O L B I Z 51 Utah Operator Has A Heart For Service Facing steep obstacles, Trinity Machan succeeds with style and grit running a small fleet. M I L L E N N I A L M AT T E R S 53 Educate Your Clients To Choose You These tools can help you win over riders by promoting the best about your service. P R O F I T M O T I V E S 54 The Before And After Of Keeping Clients Where are you focusing most of your attention to customer detail? CONTENTS July 2018 Find out why this motorcoach model can offer a trip for every client group. COVER IMAGE: MCI ON THE COVER... 38

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