Luxury Coach & Transportation

January 2017

Magazine for the professional limousine, charter and tour industry.

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6 WWW.LCTMAG.COM DEAR LCT: FEATURED E-MAIL OF THE MONTH Be sure to visit to post your comments and feedback on any of the content items. LCT will publish the best comments on this page. From: Brent Abruzese, owner, Black Rock Limo and Red Bank Limo, Jamesburg and Red Bank, N.J., LIMOUSINE, CHARTER & TOUR JANUARY 2017 There are plenty of people in our industry working their tails off to develop ways to help us compete with TNCs. Some of the solutions were rough in the beginning, but one thing is abundantly clear – the design, fit, and finish of these systems is getting much better. And as these companies improve their offerings, the tech gap begins to narrow drastically. What happens when it closes? All those things that make us clearly superior to a TNC, such as our ability to focus on delivering a quality of service they cannot — becomes the deciding factor for a consumer. In fact, I think what will inevitably emerge is a new business model for us all: A kind of hybrid company that offers the tech people clamor over the TNCs for, all the while delivering the personality and comforts of a traditional service. The pushback and willingness to fight from this industry is on full display, and it's so great to see. I experienced that firsthand while visiting my first LCT Show in Atlantic City. In all honesty, I was ready for waving fists and a parade of Debbie Downers. Instead, I saw a group of intelligent and creative people, excited about their busi- nesses, all the while relishing the role of being in an industry of underdogs. I met operators who were talking about their revenues growing, not shrinking. And I met vendors excited about their products and new offerings that will aid us in our fight. It was a positive and powerful experience. So to all those operators ready with your fun sponges in hand, I urge you – put them down and recognize this industry has not laid down to die. Instead of calling your fellow operators to whine, put on your gloves and join in the fight. If you do that, I think you will soon see there's a light at the end of the tunnel you think you're in! LCT SOCIAL CONNECTIONS I JANUARY 2017 Follow LCT on Facebook, Twitter, Instagram and LinkedIn 6 Do you want to sound off straight to an editor? E-mail your thoughts on an industry topic to LCT editor Martin Romjue (; LCT East Coast editor Tom Halligan (; LCT assistant editor Lexi Tucker (; OR LCT contributing editor Jim Luff ( LCT CONNECT — the new-school alternative to a letters-to-the-editor page — is compiled by LCT editor Martin Romjue and LCT social media editor Lexi Tucker ( Visitor comments we "like" on LCT Social Media posts. [11/02/2016] Pamela Anderson Stars In Anti-Uber PSA Rick Versace: Fantastic piece! Drives the point home, that using most TNCs is like cyber hitchhiking. You might get lucky or you might get raped, killed, or left holding the bag for thousands of dollars in medical bills in the event of an accident involving a driver whose app was not on. Too risky for my taste! [11/09/2016] What Trump Victory May Mean For Business greg from cleveland: I see LCT is drinking the KoolAid as well. [11/23/2016] How Much Do Uber Drivers Really Earn? Ok: Beats working for a living. A perfect supplemental income for drug addicts. [11/22/2016] NY Governor Urges Upstate Uber Fans To Call Lawmakers K: I have been contacting my and other legislatures to NOT ALLOW Uber and similar anywhere! I read a weekly e-newsletter containing several articles each issue of all the wrong, bad, and deplorable things that are happening elsewhere that does allow Lyft and similar to operate. What a terrible organization! Upstate NY does NOT need this - NY Legislatures, do NOT ALLOW Uber to operate anywhere! Private ground transportation operators unite and fight! [11/17/2016] Uber Shows The Future Is Driverless, But Why? Auntie Uber Juan: And who pray tell fuels the vehicle, checks the fluids, determines it's safety, and where does it park when not in service? Does this commercial bot now compete with humans for available parking space with ruthless efficiency turned loose on the unsuspecting public in the name of a Silicon Valley revenue stream? And when it breaks down, what? It sits there like road kill as local county and state get 911 calls from frustrated motorists because the bot shut down utterly and completely. 12/4/16: Uber Drivers Complain About The Silliest Things Sasha Padurjan: Uber drivers are oblivious to "independent contractor" work type! If they were regulated by the county, they would run out of business in 48 hours. 12/3/16: Limo Caddy Can Upgrade A Back Seat To First Class Larry Luongo: Great quick fix for sedans or SUVs with forward facing seats! 12/1/16: Jerry Robbins, Boston Operator, 1956-2016 Ralph Duncan: I, along with many industry friends, attended today's service for Jerry. After listening to his niece, nephew, and brother, I learned that in fact Jerry Robbins was larger than life. He will be missed. 11/24/16: How Much Do Uber Drivers Really Earn? Geoff Jacobs: It's actually less. Uber raised their cut on UberX from 20% to 25% in 2016 and they don't account for the miles spent picking up; only loaded miles. They also lowered their fair rate, too. UberX drivers are making enough to cover their fuel costs, but that's it. 11/17/16: LCT East People's Choice Awards Momentum Drives @MomentumDrives: Just back from a great @LCTMag Show in AC where our President was awarded a Carla Boroday Humanitarian Award for her work on Limo Patriot Ride 11/15/16: Moving Employees From Compliant to Committed Randi Busse @RandiBusse: @NLA4 @LCTMag Thanks for inviting me to speak with the attendees about how to turn employees from renters to owners! #custserv 12/2/16: That Which Does Not Kill Us Makes Us Stronger Casey Hart: What do think the most effective tools that are helping limo operators survive are? How are they helping? 11/21/16: Embracing New Rules of Engagement in the Gig Economy Sean Seifi: I wasn't able to be at the show in Atlantic City this year. Thank you so much for posting the panel discussion video. You are awesome! 11/5/16: What Would Driverless Cars Do To The Limo Business? George E. Adams II: I've had clients already express they will pay more for human interaction. "BEST OF" ARTICLE COMMENTS SAMPLER @ LCTMAG.COM TOP COMMENTS ON FACEBOOK/LINKEDIN/TWITTER

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