Luxury Coach & Transportation

January 2017

Magazine for the professional limousine, charter and tour industry.

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Page 75 of 93

72 SPECIAL SECTION NATIONAL HEADQUARTERS National Limousine Association 49 S. Maple Ave., Marlton, NJ 08053 Phone: (856) 596-3344 • Fax: (856) 596-2145 | | EXECUTIVE DIRECTOR SARAH GAZI, CAE DEPUTY EXECUTIVE DIRECTOR KYLE HAMMERSCHMIDT MEMBER SERVICES COORDINATOR SARAH MERCER 2016-2017 BOARD OFFICERS PRESIDENT GARY BUFFO ('11-'14) ('14-'17) West Region Pure Luxury Transportation, CALIFORNIA FIRST VICE PRESIDENT LAURA CANADY ('12-'15) ('15-'18) Southeast Region CLT Express, NORTH CAROLINA SECOND VICE PRESIDENT JOE IRONI ('10-'13) ('13-'16) ('16-'19) Canada Global Alliance Worldwide Chauffeured Services, CANADA TREASURER ROBERT ALEXANDER ('09 -'12) ('12-'15) ('15-'18) Southeast Region RMA Worldwide Chauffeured Transportation, MARYLAND SECRETARY SCOTT SOLOMBRINO ('08-'11) ('11-'14) ('14-'17) At Large Dav El/BostonCoach, MASSACHUSETTS 2016-2017 BOARD OF DIRECTORS MICHAEL CAMPBELL ('12-'15) ('15-'18) Northeast Region Grace Limousine, NEW HAMPSHIRE JAVAID CHAUDHRY ('16-'19) Northeast Region, NYG Limousine, LLC, NEW YORK DIANE FORGY ('10-'13) ('13-'16) ('16-'19) Central Region Overland Chauffeured Services, MISSOURI JEFF GREENE ('12-'15) ('15-'18) At Large Greene Classic Limousines, GEORGIA KEVIN ILLINGWORTH ('13-'16) ('16-'19) West Region Classique Limousine Worldwide, CALIFORNIA JASON KAPLAN ('16-'19) At Large The Driver Provider, ARIZONA MICHAEL OLDENBURG ('13-'16) ('16-'19) International United Limousines AG, GERMANY STEVE QUA ('15-'18) Central Region Company Car and Limousine, OHIO CHRISTOPHER QUINN ('15-'18) West Region Corporate Transportation Solutions, CALIFORNIA ERICH REINDL ('14-'17) Central Region Avanti Transportation, TEXAS DOUGLAS SCHWARTZ ('14-'17) Northeast Region Executive Limousine, NEW YORK RON STEIN ('12-'15) ('15-'18) At Large Exclusive Sedan Service, CALIFORNIA ANDY THOMPSON ('14-'17) Southeast Region Rose Chauffeured Transportation, NORTH CAROLINA VENDOR DIRECTORS RAY BUSH General Motors - Cadillac Professional Vehicles CRAIG HALL Ford Motor Company Limousine & Livery Vehicles Visit us online or for Breaking News, Industry Resources and more. NEWS &VIEWS J A N U A R Y 2 0 1 7 FROM THE VOICE OF THE PREARRANGED CAR SERVICE INDUSTRY WORLDWIDE Back By Popular Demand! MGM Resorts Executive To Speak At The 2016 International LCT Show The NLA is pleased to announce that Mary Ann Sena-Edelen, Culture and Employee Experience ExecuƟve for MGM Resorts InternaƟonal, will be presenƟng "CreaƟng a Culture of Employee Engagement" at this year's InternaƟonal LCT Show on Wednesday, March 15, 2017 at VeneƟan & Palazzo Resort Hotel Casinos, Las Vegas. AŌer the success of her presentaƟon at the 2016 InternaƟonal LCT Show, the NLA is thrilled to welcome her back. Sena-Edelen will discuss elevaƟng your employees' engagement level in the organizaƟon and their daily tasks. Employee engagement has direct connecƟon to the service profit chain and can directly impact your boƩom line, through increased guest service and loyalty as well as increasing producƟvity and reducƟon in turnover. Since commencing her career at MGM Grand in 1993, Sena-Edelen has earned more than 21 years of experience with various properƟes and the corporate division of MGM Resorts. Most recently, she served as Director of Guest Experience, where she was responsible for analysis of guest saƟsfacƟon metrics and development of strategies to improve the property's guest service scores. She also worked with the property's Training and CommunicaƟons teams to ensure effecƟve pracƟce of MGM Grand's guest service excellence training program "Entertain." Register now at Start Your New Year Off Right By Joining The NLA Start the New Year off by commiƫng to your industry and uniƟng with many of your peers by joining the NLA. The NLA has much more in store for our members this year. Members can expect more robust member benefits and of course, conƟnued educaƟonal content exclusively for members. Why Should You Join The NLA Today? The NLA pools the resources and knowledge of thousands of operators from around the world in a powerful way. UniƟng as an industry helps the NLA accomplish goals far beyond the scope of any single limousine company. The inclusion of suppliers and manufacturers who support operator interests as supplier members provides addiƟonal experƟse and greater empowerment. Working together, NLA members conƟnue to redefine professionalism and improve the industry every day. NLA Provides Many Benefits For All Its Members Joining the NLA is very important, not only to support the industry, but to reap the benefits that the NLA offers. Some of the benefits include discounted products and services through the NLA Affinity and Discount Programs, company lisƟng on the online referral resource,, and access to resources on NLA "Members Only" secƟon of the NLA's website, In the "Members Only" secƟon, members will be able to check out the Small Business Resource Center as well as legislaƟve and public relaƟons tools, use the online Member Directory to reach out to potenƟal affiliates and access the NLA's webinar archives. Members also receive three exclusive publicaƟons to keep them apprised of the latest industry news. To become an NLA member, visit and click "Join The NLA." For addiƟonal informaƟon or quesƟons about joining the NLA call 800-652-7007 or email

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