Luxury Coach & Transportation

March 2016

Magazine for the professional limousine, charter and tour industry.

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16 LIMOUSINE, CHARTER & TOUR MARCH 2016 WWW.LCTMAG.COM A look at people, products, events and milestones in the world of chauffeured and charter bus transportation. FOR MORE NEWS GO TO LCTMAG.COM AND FIND LATE BREAKING E-NEWS AND BLOGS ABOUT THE INDUSTRY. LimoScene 03.16 TOP STORY Exclusive Uber Industry Study Reveals Impact On Chauffeurs [Editor's Note: This is the second part of an LCT exclusive "Industry Uber Impact Study." The study results were published in the February issue, pp. 28-31. Respon- dents included a cross-section of large-, medium- and small-feet operators with 64.6% reporting feet sizes from one to 10 vehicles.] F inding and hiring experienced professional chauffeurs has ranked consistently as a top priority among operators nationwide since the economy has rebounded. Since Uber launched in San Francisco in 2009 and spread widely starting in 2011, operators have been debating the on-demand company's effects on the industry, and more importantly, wrestled with allowing chauffeurs to participate as drivers for transportation network companies (TNCs). Overall, about one quarter of respon- dents said they allow or sometimes al- low chauffeurs to work for TNCs. When asked, "Do you allow your chauffeurs/ drivers to participate in on-demand res- ervations with TNCs such as Uber?" 50% responded, "No, and I don't intend to allow them;" 15% said yes; 10%, some- times; and almost 25% forbid it "but may (allow) in the future." Do chauffeurs moonlight? When operators who do not allow chauffeurs to drive for TNCs were asked if they think chauffeurs do, most (76%) said no while 24% said yes. Of those opera- tors who permit chauffeurs to drive for TNCs, most (67%) said some of their chauffeurs participate, and 28% said most participate. Hiring How have TNCs affected hiring? Most respondents (66%) who do not allow TNC participation reported that they haven't lost any chauffeurs to TNCs — 34% said they have. On the fip side, 33% of respondents said they have hired TNC drivers as chauffeurs while 67% have not. On the question, "How have TNCs/ Uber affected your ability to recruit chauf- feurs overall?" responses were mixed. A plurarlity (48%) said TNCs have not af- fected recruiting, 26% said TNCs have had some effect; 18% said it's made recruiting more diffcult; and 7% said it's eased re- cruitment. Obviously, geography plays a part in the responses, as TNCs are mostly established in large cities and adjacent metro regions. n By Tom Halligan, LCT East Coast editor Operators chime in on TNC participation, recruitment, and retention in the frst-ever comprehensive ndustry survey on how Uber affects the limousine industry. Yes No, and I don't intend to allow them Sometimes I don't currently allow it, but I may allow it in the future 10.6% 49.7% 24.8% 14.9% Do you allow your chauffeurs/drivers to participate in on-demand reservations with transportation network companies (TNCs) such as Uber? Some of my chauffeurs/drivers About half of my chauffeurs/drivers Most of my chauffeurs/drivers 66.7% 5.5% 27.8% What share of your chauffeurs/drivers are participating? Far more diffcult Somewhat more diffcult Have had no effect Made recruitment easier 48.4% 26.8% 17.6% How have TNCs/Uber affected your ability to recruit chauffeurs overall? 7.2%

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