Luxury Coach & Transportation

March 2015

Magazine for the professional limousine, charter and tour industry.

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2 LIMOUSINE, CHARTER & TOUR MARCH 2015 WWW.LCTMAG.COM LIMOUSINE, CHARTER & TOUR (ISSN 1097-4814) (USPS 734-790) is published monthly by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Periodicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LIMOUSINE, CHARTER & TOUR, P.O. Box 1068 Skokie, IL 60076-8068. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LIMOUSINE, CHARTER & TOUR, P.O. Box 1068 Skokie, IL 60076-8068. Member of: Printed in USA A Bobit Business Media Publication 4 LCT Connected 8 Publisher's Page 10 LimoScene 62 Small Fleet Business 64 Smooth Operations 66 Industry Associations 67 Association Calendar 68 Vendor Marketplace 70 NLA News & Views 73 Farm In/Farm Out 88 International Fleet Directory 93 Dealer Showroom 103 Ad Index 104 Editor's Edge About the cover: Bus stars A.J. Thurber, John Beck, and CEO Ed Grech of Grech Motors. COVER PHOTO/PRODUCTION: LYLE OKIHARA LYLEPHOTOGRAPHY.COM/CARS FURNITURE SUPPLIED BY: MARC PRIDMORE DESIGNS, COSTA MESA, CA MARCPRIDMOREDESIGNS.COM 50. Good chauffeurs wanted to save feets from being driverless. F E A T U R E S I L C T S H O W: V E H I C L E S 22 Grech Motors Rock Stars Light Up Luxury Bus Scene The luxury bus manufacturer's team of industry specialists are producing the most cutting-edge bus designs on the market and elevating industry standards for chauffeured group transportation. I L C T S H O W: M E D I A & M A R K E T I N G 26 Extra, Extra Brag All About It! The fact that you may be holding this magazine at the International LCT Show means you already have a news story to tell back home. Here's a step-by-step guide on how to put together a basic press release. F I N A N C E 32 Picking Your Profts Do you buy new or pre-owned vehicles, or both? How often? Loans or cash? In a lower- margin landscape with more vehicle choices, there are many answers. N E W S M A K E R Q & A : T N C s & B U S I N E S S T R AV E L 34 A Fuller Service Approach Veteran fve-star hotel executive and global chauffeured traveler Edwin Fuller can tell operators plenty on how to survive in a global app-driven business travel economy. N E W S M A K E R Q & A : C H A R T E R & T O U R 38 Industry Books More Buses American Bus Association President Peter Pantuso predicts a growing group market as the charter bus and chauffeured transportaton operations overlap their client reach. C U S T O M E R S E R V I C E 40 Driving Miss Diva Celebrities and VIPs can be demanding, picky, oblivious or just ordinary, as experienced operators who handle this clientele pick up some pointers along the way. O P E R AT I O N S 46 Boston Glows For Torch If Beantown snags the 2024 Summer Olympics, it will create a rare, epic ground transporta- tion game of opportunity for limousine operators in one of the biggest chauffeured markets. H R / T R A I N I N G 50 Denting The Driverless Fleet Operators are facing a different driverless scenario in the struggle to fnd qualifed chauf- feurs. If only technology could hire chauffeurs until it can replace them. M A N A G E M E N T & L E A D E R S H I P 54 Time To Grow Up Part Two of a series on how to grow your operations details the challenge of transitioning from a small- to mid-size feet. LCT Contents 03.15 D E P A R T M E N T S Look for These Industry Faces Inside This Issue 40. One way to handle a chauffeured diva is to treat all clients like one.

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