Luxury Coach & Transportation

March 2015

Magazine for the professional limousine, charter and tour industry.

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Page 23 of 109

20 LIMOUSINE, CHARTER & TOUR MARCH 2015 WWW.LCTMAG.COM Limo Scene MCI will also give technicians hands-on time through its Tech Tune-Ups, and it will roll out several new MCI LEARN webinars. Offering online, anytime training, LMS has been in pilot opera- tion with several customers. MCI now offers the program to all MCI and Setra operators who request it. Made up of more than 150 modules, LMS allows custom- ers to customize their own training — and conduct it in the familiar environment of their shops. It also includes a sophisticated tracking component, allowing managers or owners to set goals, monitor technician progress, and run reports. Technicians earn credits and certifcates for complet- ing modules. The MCI LMS is offered free to customers. "Operators have asked us for a way to bring more training directly to their technicians," said Patrick Scully, MCI executive vice president. "The LMS program offers the kind of convenience, instruc- tion and measurement guaranteed to raise a technician's skill, aptitude and knowledge. By this move, MCI has responded to a genuine market- place need." Scott Crawford, MCI technical train- ing manager, said the program is structured to create multi-level career paths for technicians who want to advance. "This gives shops MCI's best maintenance re- sources at their fngertips. It's very user-friendly, and feedback has been very positive." LMS works with smartphones and tablets as well as PCs and Macs, allowing technicians to access the modules at their work stations. More than 100 modules have been up- loaded to the system, covering most MCI and Setra systems, and new modules are being added rapidly. Registration: TECH TUNE-UPS MCI has continued to invest in its Tech Tune-Ups and more intensive Advanced Tech Tune-Ups at its National Training Center in Louisville, Ken. For 2015, the training schedule has been expanded to 20 sessions, including several Regional Tech Tune-Ups at MCI Ser- vice Centers. Sched- ule: www.mcicoach. com/training. MCI also can bring the same level of training to customer sites for a fee. Several standard classes on major systems are available, or MCI can customize- tailor a program. MCI LEARN WEBINARS MCI will continue to offer its award-winning MCI LEARN webi- nars, including new Setra modules and information on new MCI systems such as the ZF suspension and Bendix braking with Wingman adaptive cruise control and collision mitigation. Full schedule: comes with a redesigned parcel rack; Electronic Stability Con- trol; and tire monitoring and fre suppression systems. Coach Tours caters to the greater northeastern U.S with 20 MCI D-Series coaches and a client list that includes prominent corporations, professional and college sports teams, and the U.S. military. Such is Coach Tours' reputation that other operators count on the company when they need additional coaches. "We know we can send our coaches any- where without failure or an incident," Steinberg said. Such confdence comes from a top-fve safety record, the own- ers' combined experience, and skill in operations and feet maintenance, he added. MCI NAMES NEW EXECUTIVE FOR TECHNICAL SUPPORT DES PLAINES, Ill. — MCI (www.mcicoach. com) recently named Steve Batho to vice president of techni- cal support to lead advances in MCI's feld support, technical training and roadside assistance. He reports to Wolfgang Winzer, MCI VP and general manager of aftermarket, and will be based in Ontario, Canada. Batho joins MCI with a 17-year career at Daimler Buses North America, most recently as VP of product support. He also served as director of plant and equipment at London Tran- sit Commission, the London, Ontario, public transit system. Dan Besserer, director of customer solutions and technical services, continues to lead MCI technical solutions managers, who support MCI and Setra coaches in the feld, and takes on the responsibility of key customer accounts and for bolstering MCI's feld representation. OMCI INTRODUCES LMS WEB-BASED LEARNING, 2015 TRAINING SCHEDULE DES PLAINES, Ill — MCI has increased access to its award- winning training for 2015, debuting its new Learning Manage- ment System (LMS), a comprehensive, web-based training program for technicians. Steve Batho

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