Luxury Coach & Transportation

February 2014

Magazine for the professional limousine, charter and tour industry.

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62 LIMOUSINE, CHARTER & TOUR FEBRUARY 2014 WWW.LCTMAG.COM FROM HOW TO ANSWER THE PHONE TO using social media, there are many edu- cational opportunities throughout the industry that can keep your company on the leading edge of service delivery and quality. The Basics While you may believe you know all there is to running a business after many years, practices and people always change. Change is the only constant in our lives. Think about basic things we use every day, such as the Internet or smart phones. Those didn't even exist 20 years ago. Likewise, Quickbooks, a favored ac- counting system in small business, wasn't even heard of. There are seminars on phone etiquette, f ling state and local tax- es online using Quickbooks, and keep- ing in touch with clients through social media and contact management. If you don't stay current on such topics, then in the next 10 years your business model will be outdated. It Costs Money In most cases, training seminars cost money to attend. However, think of this as an investment instead of an expense. You might even create a small savings ac- count and put $25 a week into it for train- ing purposes. When you receive a notice in the mail about a course that might benef t your business, the money will be there. This money also can be used to attend the International LCT Show in Las Vegas. There is no place under one roof that can provide the industry specif c ed- ucation provided at that Show. Spending the money on education makes sure your employees are at the top of their game in knowledge and trends. Ignorance Is No Excuse Y ou've heard that phrase before. You know the transportation industry is highly regulated by local, state and fed- eral authorities, not to mention airport authorities. The laws are often chang- ing, such as the Department of Trans- portation's HOS (Hours of Service) reg- ulations. You simply must stay current on the laws that affect you. You may pay a hefty f ne simply because you failed to keep up with the changes in laws during your 20-year career and not knowing the law isn't going to get you Advance Your Company Performance With More Education By Jim A. Luf , LCT contributing editor out of the f ne. Keeping Up with Technology Technology is moving at lightning speed. Many government organizations are eliminating paperwork and relying upon computer input to keep abreast of your company. For instance, IFTA Fuel f lings on paper are becoming outdated, and you must start f ling online reports in 2014. The same goes for MCS-150 f lings that must be completed biennially. For years, the IRS has collected payroll taxes using the EFTPS system. As government agencies look for ways to save money, automation will be key in the process. Not knowing how to complete these re- ports online can complicate matters for your company as paper f lings will not be accepted in the future. Where Are These Classes? Without a doubt, you are receiving invi- tations all the time in the mail for every- thing from social media to Quickbooks updates, sexual harassment training, conf ict resolution in the workplace, and many others. You probably are throwing these in the garbage because you believe you could teach the class. Perhaps you could. But, can your employees? Check with your local Chamber of Commerce for classes they might provide. Visit www.f and enter your city name to see what's available in your area. And, of course, attend as many LCT trade shows and conferences as possible along with any seminars and conferenc- es hosted by the NLA and your state and/ or local associations. The International LCT Show this year in Las Vegas is offering ample seminars full of take-home, business-to-business value. I have found these to be priceless and, of all the trade shows, the best deal around for what you pay. You may check out the complete schedule at http://www.lctshow. com/Page/Full-Schedule.aspx. Smooth Operations provides a broad range of information focused on new ideas and approaches in management, human resources, customer service, marketing, networking and technology. Have something to share or would like covered? You can reach LCT contributing editor and California operator JIM LUFF at SMOOTH OPERATIONS I FEBRUARY 2014 Technology is moving at lightning speed. Many government organizations are eliminating paperwork and relying upon computer input to keep abreast of your company. While you may know the transportation business, the technology, trends and operating methods are always changing. B2B and self-education opportunities abound to help limousine operators stay current on every aspect of business. One of the best places to start is at the annual International LCT Shows, with the next one Feb. 16-18 at the MGM Grand in Las Vegas. L I M O _ 0 2 1 4 s m o o t h o p . i n d d 6 2 LIMO_0214smoothop.indd 62 1 / 2 1 / 1 4 1 2 : 0 7 P M 1/21/14 12:07 PM

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