Luxury Coach & Transportation

February 2014

Magazine for the professional limousine, charter and tour industry.

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2 LIMOUSINE, CHARTER & TOUR FEBRUARY 2014 WWW.LCTMAG.COM LIMOUSINE, CHARTER & TOUR (ISSN 1097-4814) (USPS 734-790) is published monthly by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Periodicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LIMOUSINE, CHARTER & TOUR, P.O. Box 1068 Skokie, IL 60076-8068. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LIMOUSINE, CHARTER & TOUR, P.O. Box 1068 Skokie, IL 60076-8068. Member of: Printed in USA A Bobit Business Media Publication 6 Connected 12 Publisher's Page 16 LimoScene 60 Small Fleet Business 62 Smooth Operations 64 Industry Associations 65 Calendar 66 In Focus 71 NLA News & Views 75 Farm In/Farm Out 90 Dealer Showroom 95 Ad Index 96 Editor's Letter ABOUT COVER: A.J. Thurber joins Grech Motors CEO Ed Grech to promote the company's sophisticated line of buses that take luxury to a new level. Cover photo: Lyle Okihara 42. What will make a future limo go zoom? F E A T U R E S I N T E R N AT I O N A L L C T S H O W: P R O F I L E 30 All Systems Go For Grech 2014 is a breakout year for bus builder, innovator, and Show exhibitor/sponsor Ed Grech, as his new bus models gain industry market share. I N T E R N AT I O N A L L C T S H O W: 3 0 Y E A R S 32 First Show Ignites An Institution As attendees gather for the big Show in Vegas, they'll mingle with plenty of "f rst-timers" who were at the f rst limo trade show in 1984. I N T E R N AT I O N A L L C T S H O W: FA S T 4 0 36 New Generation Rising A tech- and social media-savvy industry group gathers at the Show to help set the stage for the next industry acts. I N T E R N AT I O N A L L C T S H O W: V E H I C L E S 42 Hints For The High Road The current mix of chauffeured vehicles offer many clues as to how future luxury ground transportation will evolve. F I N A N C E 46 Correcting Currency Conundrums For operators vexed by the costs of currency conversions on credit cards, an expert offers two alternatives for smoother international billing. T E C H N O L O G Y: A P P S 50 New App Offers Alternative To Uber A New York City black car and limo service experiments with a mobile demand app that is all about connecting clients with legal limos. L C T S H O W E A S T S E M I N A R S E R I E S 54 How To Grasp Mobile On Demand Three industry technology executives share insights on how operators can adapt to a mobile-app driven business travel environment. 56 Bottoms Up If you set up the right metrics to track and connect your prices, costs and prof ts, then you end up with a bigger bottom line. 58 Milk Your Marketing 24/7 Social media is proving to be the widest sales and marketing net cast for the lowest cost. LCT Contents 02.14 D E P A R T M E N T S Look for These Industry Faces Inside This Issue 32. Were you there? Early LCT trade shows helped def ne an industry. L I M O _ 0 2 1 4 t o c . i n d d 2 LIMO_0214toc.indd 2 1 / 2 3 / 1 4 9 : 5 0 A M 1/23/14 9:50 AM

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