Luxury Coach & Transportation

January 2014

Magazine for the professional limousine, charter and tour industry.

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Page 45 of 75

CUSTOMER SERVICE need to be able to fights and mechanideal with clients. This cal issues, Ironi says. takes time and a great "We need to give the deal of exposure." dispatchers the best Ironi believes that tools available to do within the frst three their jobs. Good dismonths of the job an patchers know when employer will know to say, 'I need help,' if if the candidate has it is needed." what it takes to be a Big city operators Joe Ironi, Danny Bacher and Jeff Greene shared their expertise at LCT Roles of Dispatchers good dispatcher. "We Show East on hiring, training and managing the best possible limo dispatchers. As your business all have the habit of Defning The Dispatch Job grows and you begin to have multiple holding on to the wrong people too long. Fully understanding the dispatcher's job dispatchers watching your board, breakSometimes it is better to let them go and will make it easier for you to fnd the ing down the responsibilities for each be forced to fnd someone else." "We have worked with our software right candidate. A dispatcher makes sure dispatcher depends on your individual company to set up training software," the correct vehicle is at the correct locabook of business. Bacher says. "We can populate the grid tion before the required pick-up time. "I have dispatch one, two, and three," "Part of it though is matching the right just like it was real life and they can do Greene says. "Each has a different role. chauffeur with the right job," Ironi says. the work as if it were live." Seat one is concerned with coverage. Take the music industry as an example. Greene suggests making the dispatchSeat two is statuses (15 minutes before) We have chauffeurs who are great for er train as a reservationist frst. "Our and seat three makes sure that all trips these folks but not as good for the corpodispatchers must spend 30 days in resone hour ahead are covered." "We take out-of-town entirely out of rate types. We look to see if they can hanervations. They must be able to take resdispatch," Ironi says. "They call ahead and dle the VIP and the assignments. Good ervations and understand pricing." get phone numbers etc. The only differdispatchers know how to do this." Ironi adds you should have good proThe chauffeured transportation busience is the overnight. They must be able cedure manuals. "We made our own but ness has some of the toughest logistics in to handle the out of town also. Our main there are companies that will come in the world, including bad weather, delayed dispatch is watching the board while our and do them for you." ADVERTISER'S INDEX I JANUARY 2014 ADVERTISER'S INDEX The Advertiser's Index is provided as a courtesy to LCT Advertisers. The publisher assumes no responsibility for errors or omissions. ADVERTISER PAGE ADVERTISER A & A Metro Transportation Acton Fleet Sales Advantage Funding Atlantic Limousine Bayview Limousine Service Cadillac Motor Cars Division Cardiff Limousine Classique Limousine Service CLS (Capital Limousine Service) El Paseo Limousine Executive Coach Builders Federal Coach First Class Customs, Inc. Ford Motor Company Gateway Limousines ILCT KLS Worldwide Chauffeured Services Krystal Lancer Insurance Company LCT Loyalty Program LCT E-Newsletter LCT E-Newsletter LCT Fast 40 65 69 33 64 61 C2-1 63 62 59 62 C4 9 70 10-11 63 51-54 64 3 5 23 27 45 41 LCT Mobile Advertising LCT Social Media LCT Subscription LCT Tablet Edition Livery Coach Metro Cars North Point Transportation Group Pure Luxury Limousine Republic Ford/Lincoln/Mercury Rose Chauffeured Transportation Royal Carriages Royale Limousine Manufacturer Skylark Limousine SoCal Penske Cadillac TIB (Transportation Insurance Brokers) Titus Leasing Company Towne Automotive Group Toyota Motor Sales Turtle Top Western Experts in Transportation Willis Programs 44 LIMOUSINE, CHARTER & TOUR JANUARY 2014 PAGE 17 43 34 21 6 13 66 60 66 71 66 66 25,35 65 68 24 26 67 C3 7 45 34 WWW.LCTMAG.COM

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