Luxury Coach & Transportation

January 2014

Magazine for the professional limousine, charter and tour industry.

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LCT Contents 01.14 F E AT U R E S COVER STORY: INDUSTRY PROFILE 18 Sprinting To First In The Class Vehicle seller, limo operator, and now coachbuilder, Jay Glick reaches high to create the upper niche for Mercedes-Benz Sprinter Vans. ILCT SHOW: NETWORKING 22 Don't Be Shy These time-tested tips for attending the big limo show are a must-do for frst time attendees, but also can refresh seasoned Showgoers. ILCT SHOW: VEHICLES GALLERY ABOUT COVER: First Class Customs founder and CEO Jay Glick emerges as a premium provider of high-end Sprinter vans and custom luxury vehicles. 28 Creativity Sparks 2014 Market Leading coachbuilders are serving up unique vehicle styles and features for 2014 aimed to please savvier, street smart limo customers. SAFETY & INSURANCE 36 Burns After The Crash One experienced operator shares some painful insurance lessons after losing a sedan in an accident. TECHNOLOGY 38 Online Vehicle Trading Gets Easy The upgraded, revamped website simplifes sign-ups, sales and online shopping for all types of chauffeured vehicles. 22. How do you get the most out of networking at the International LCT Show? LCT SHOW EAST 40 Good Will Gains New York Jets owner Woody Johnson shares insights on business, sports and charity in an exclusive interview before operators. OPERATIONS 42 Snatch The Best Dispatchers Dispatching is the fulcrum of your business, so knowing how to fnd, train and retain the right ones are crucial to your service success. 28. See what vehicles are hot and heavy for the trade show foor in Las Vegas next month. D E PA R T M E N T S 4 Connected 8 Publisher's Page 12 Perspective 14 LimoScene 44 Ad Index 46 Small Fleet Business 47 Smooth Operations 48 Industry Association 49 Calendar 50 In Focus 55 NLA News & Views 58 Farm In/Farm Out 67 Dealer Showroom 72 Editor's Letter Look for These Industry Faces Inside This Issue LIMOUSINE, CHARTER & TOUR (ISSN 1097-4814) (USPS 734-790) is published monthly by Bobit Business Media, 3520 Challenger Street, Torrance, Member of: California 90503-1640. Periodicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LIMOUSINE, CHARTER & TOUR, P Box 1068 Skokie, IL 60076-8068. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices .O. - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in Printed in USA A Bobit Business Media Publication part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LIMOUSINE, CHARTER & TOUR, P Box 1068 Skokie, IL 60076-8068. .O. 2 LIMOUSINE, CHARTER & TOUR JANUARY 2014 WWW.LCTMAG.COM

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