Luxury Coach & Transportation

January 2014

Magazine for the professional limousine, charter and tour industry.

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TOP/MIDDLE: Limo vehicle manufacturer Jay Glick makes sure First Class Customs creatively combines high-quality materials, including wood trims, leather and suede seat and interior options, and a variety of foor plans. BOTTOM: Jerry Dutcher (L), formerly with Executive Coach Builders, joined First Class Customs in July to help Glick market and promote his unique blend of custom-style luxury Sprinter vans. Taking Off In 2014 Among future plans for First Class Customs Inc.: • Develop an international business of building customized Sprinter vans. That involves importing Sprinter chassis from specifc nations, which have different specs than the chassis made for models in the U.S. market. "We're establishing the capability to buy international chassis from Mercedes-Benz, build them out and send them back. Mercedes-Benz does not want U.S. spec chassis shipped across the border for export because it breaks franchise rules." • Create a client affliate network, listed by state and operators, so First Class customers can fnd each other, look to each other for business, and share information about products. "It will put customers together," Glick says. "Most builders don't want customers talking and comparing prices, but we want our customers to work together to pass business on to one another." • Offer a line of custom interior designed 2015 Cadillac Escalades for the CEO SUV market as soon as the model becomes available in the second quarter of 2014. — First Class Customers First Class Customs owner and CEO Jay Glick has accumulated a noteworthy roster of operator clients. Two discussed their new Sprinters when asked about them by LCT: "We were very impressed with the sophisticated design features and quality components that Jay with First Class offered. It is important that our luxury vans and coaches have a classic look that will work for both retail/leisure clientele as well as our corporate accounts. With his plant in Springfield, Mo., we were also comfortable knowing the expertise of the craftsmen putting the vehicles together and the bonus that we are just a few hours away if we needed to get there." FASTFACTS First Class Customs Inc. Location: Springfield, Mo. Founded: June 2013 Owner: Jay Glick, CEO Model types: Mercedes-Benz Sprinter vans, corporate/VIP Price range: $80,000 to $105,000 2013 units sold: 30 2014 production: 6-8 per month Employees: 18 Key executives/managers: Rex Williams, plant manager; Gary Dutcher, sales manager; Linda Behling, office manager Key client sampler: Worldwide Transportation of Miami (Alex Malek); SB Chauffeuring and Tours of Santa Barbara, Calif. (Tony Talia); Overland Chauffeured Services of Kansas City, Mo. (Diane Forgy); Matchless Transportation of Nashville, Tenn.; Napa Valley Tours and Transportation, Napa, Calif. Websites: Contact info: (800) 862-6899 20 LIMOUSINE, CHARTER & TOUR JANUARY 2014 — Diane K. Forgy, President, Overland Chauffeured Services, Kansas City, Mo. "Our customers love the Sprinter because of the comfort, easy access and design. The stereo has Bluetooth capability which allows our customers to sync their devices and enjoy their favorite music. For corporate travel, having two screens and the Bluetooth gives our customers flexibility so they can conduct meetings while being transported to their destination. The addition of the Sprinter to our fleet has increased our business as we can transfer wedding guests to their event, as well as the bride and groom. The luggage space is large enough to accommodate up to 10 regular size suitcases. Whenever we have had any warranty issues with the Sprinter, Jay and his staff have been efficient and quick to respond. Although they are in Missouri, they were able to have a company take care of us in California. We are planning to acquire a 2014 Sprinter from First Class at the 2014 ILCT Show." — Tony Talia, owner, SB Chauffeuring & Tours, Santa Barbara, Calif. WWW.LCTMAG.COM

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