Luxury Coach & Transportation

August 2019

Magazine for the professional limousine, charter and tour industry.

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LUXURY COACH & TRANSPORTATION (ISSN 1097-4814) (USPS 734-790) is published monthly except for July and December by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Periodicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LUXURY COACH & TRANSPOR- TATION, P.O. Box 3312 Northbrook, IL 60065-3312. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LUXURY COACH & TRANSPORTATION, PO Box 3312, Northbrook, IL 60065-3312. A Bobit Business Media Publication 6 Editor's Edge 36 CoolBiz 37 Great Ideas 38 Farm In/Farm Out 43 Intl. Fleet Directory 45 Dealer Showroom 47 Ad Index 48 Disruptive Discourse FEATURES F L E E T V E H I C L E S 8 LCT's 50 Largest Fleets List Mergers and acquisitions always ensure the line-up changes every year. See which fleets are growing and surviving. C OV E R S TO R Y 10 A Winners' Circle Of Company Practices To Pursue Three auction bidders on a Lincoln Navigator L see it as an emblem of how their operations excel in luxury service markets. S O C I A L M E D I A 14 A Beginner's Guide To Instagram You'll need to grasp this photo-focused social media platform if you want to develop a younger client base. H R / T R A I N I N G 22 Recruit & Retain: How To Tap Your Staff's Full Potential Hire and keep exceptional employees by putting their skills to the best use. M OTO R C OAC H /AWA R D S 30 Jefferson Lines 'Listens to Customers Needs' Celebrating its 100th Anniversary, the Minneapolis- based operator has refined and adapted its approaches to consistently high service levels. P E O P L E 34 Rounding Up Your Remarks See what industry issues and topics are triggering comments on LCT's web and social media forums. HOW TO C L I E N T M A R K E T S 20 How To Handle High-Profile Funerals While a community watches, there can be no failures. Create a detailed plan for flawless operations. O P E R AT I O N S 26 Dealing With Deadbeat Affiliates How you can protect your operations from the leading source of operator conflicts. DEPARTMENTS C O O L E S T B I Z 36 Michigan Couple Always "Makes It Happen" Tony and Jennifer Correll work hard to ensure their company can fulfill any client need. G R E AT I D E A S 37 Defining Credit Card Processing Fees Operators should note the three different types of payment structures and choose one that works best. D I S R U P T I V E D I S C O U R S E 48 Ignore The Social Noise, Take Action The Internet has helped make it easy to communicate, but how much is too much? CONTENTS August 2019 Operators Clarence Carr, Harry Dhillon, and Kendra and Jason Kaplan cast winning bids for a Lincoln Navigator L. COVER IMAGE: Jim Decker/Jim Decker Photography ON THE COVER... 26 2 LUXURY COACH & TRANSPORTATION AUGUST 2019 WWW.LCTMAG.COM

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