Luxury Coach & Transportation

June /July 2019

Magazine for the professional limousine, charter and tour industry.

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Page 19 of 83

18 LUXURY COACH & TRANSPORTATION JUNE / JULY 2019 WWW.LCTMAG.COM MOTORCOACH STATISTICS Charter, Tour & Motorcoach Facts And Figures Buses are more prevalent in the world of luxury transportation than ever before. These are the most updated numbers on trends in the large bus segment. It appears the bus industry is facing some of the same issues as luxury transportation operators. From sources of competition to hiring and retaining qualied drivers and nding ways to grow clientele, motorcoach owners are trying increase business while warding off obstacles. These stats from LCT's companion publication, METRO Magazine, and the American Bus Association provide insight into the state of the coach sector. Compiled by Lexi Tucker, LCT senior editor All statistics are taken from the motorcoach survey in the January 2019 issue of METRO Magazine unless otherwise stated. Respondents span operations with •eets ranging from two to 611 vehicles, with a •eet median of 22 motorcoaches. Where does most of your competition come from? What actions have you taken to increase business? Other coach companies 76% Cars 19% TNCs (Uber, Lyft, etc.) 15% Curbside operators 11% Airlines 10% Trains 9% Yes 70% No 30% Contracted with private companies 48% Obtained school contracts 36% Partnered with other providers 35% Obtained government contracts 30% Diversified business 22% 10 Ways Fleets are Addressing the Driver Shortage Recruiting, hiring, and retaining drivers remains a challenge for most operators. Here are 10 ways they are trying to solve the issue: 1. Referral and hiring bonuses 2. Improved benets packages and increased wages 3. Implementing a training program that helps drivers attain their CDL 4. Expanding or implementing human resources divisions 5. Marketing to specic demographics, including former military personnel, retirees seeking a second career, and younger generations who have fewer obligations and more „exible schedules 6. Increased advertising, particularly on sites like Indeed and through targeted marketing programs via social media, as well as on the vehicles themselves 7. Hiring recruiters and headhunters 8. Attending more job fairs 9. Cross-training ofce staff 10. Improved scheduling practices, including increased „exibility 10 Ways Operators Will Grow Business In 2019 1. New contract, shuttle, or school bus work 2. Add more drivers so business can increase 3. Hire a full-time corporate development manager 4. Add new vehicles to the mix, including Sprinters, 40-foot coaches with lavatories, and sedans 5. Increase social media push 6. Partner with trade associations 7. Make more face-to-face contact with potential customers 8. Acquisitions 9. Schedule expansion on Greyhound's run abandonments 10. Expand existing relationships Are you having issues recruiting/hiring/ retaining drivers?

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