Luxury Coach & Transportation

June /July 2019

Magazine for the professional limousine, charter and tour industry.

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16 LUXURY COACH & TRANSPORTATION JUNE / JULY 2019 WWW.LCTMAG.COM OPERATOR SURVEY Motorcoach Operators: Insurance Rates Chauffeured/Limo Operators: iPads/tablets for client greetings: 59% Mobile booking apps 33% Chauffeur communications via smartphones 83% Online chauffeur/driver training 30% GPS fleet tracking software 63% Fleet maintenance software 24% Fleet telematics 11% In-vehicle cameras and/or data recorders 15% Internet cloud data storage 35% Affiliate/app reservation network platforms 43% Leading Reservation Sources (Ranked in Order) Technology Usage 55% saw insurance rates increase in 2018 9% saw rates decrease 36% saw rates stayed the same Rate Increases If rates went up, by what percentage? Rate Increases If rates went up, by what percentage? 10%+ 17% 10%+ 12% 6-10% 28% 6-10% 25% 1-5% 56% 1-5% 63% 53% saw insurance rates increase in 2018 29% saw rates decrease 18% saw rates stayed the same Phone Website Third-party referral or specialty websites Social media Regional/local travel Tourism Sources Travel booking websites Mobile Apps Industry association directories 1. 2. 3. 4. 5. 6. 7 8. INDUSRY OUTLOOKS & VIEWS Chauffeured/Limo Operators Industry Consolidation: • 39% of operators indicate they would like to buy or acquire a transportation company in the next three years. • 29% of operators indicate they would like to either sell their company or merge it with another company in the next three years. What are the Top 3 issues/challenges facing the industry in order of importance? 1 Insurance 2 Finding/keeping good chauffeurs 3 Regulatory fairness with TNCs Remaining Issues/Challenges: 4 Building clientele/•nding customers 5 Labor costs 6 Fuel costs 7 TNC competition 8 Pricing/rate pressures 9 Federal/state regulations 10 Fleet vehicle prices/choices 11 Technology confusion

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