Luxury Coach & Transportation

May 2019

Magazine for the professional limousine, charter and tour industry.

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LUXURY COACH & TRANSPORTATION MAY 2019 1 LUXURY COACH & TRANSPORTATION (ISSN 1097-4814) (USPS 734-790) is published monthly except for July and December by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Periodicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LUXURY COACH & TRANSPORTATION, P.O. Box 3312 Northbrook, IL 60065-3312. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LUXURY COACH & TRANSPORTATION, PO Box 3312, Northbrook, IL 60065-3312. Member of: Printed in USA A Bobit Business Media Publication 4 Editor's Edge 32 CoolBiz 34 Great Ideas 36 Profit Motives 37 Farm In/Farm Out 41 Intl. Fleet Directory 43 Dealer Showroom 47 Ad Index 48 Disruptive Discourse FEATURES 20 19 I N T E R N AT I O N A L LC T S H O W: P E O P L E 6 All About The Peeps LCT's annual post-Show photo gallery brings out the flavor and friendships of the event. 20 19 I N T E R N AT I O N A L LC T S H O W: K E Y N OT E R S 18 All About You Bar Rescue's Jon Taffer points at who's to blame for losing business. 22 Change Masters You need to deal with the world as it is, not the way you want it to be. 20 19 I N T E R N AT I O N A L LC T S H O W: S TAT E O F T H E I N D U S T R Y 26 SOI: See Opps Increase The strong economy is serving up more business travel and opening up new shuttle bus markets. M A R K E T I N G & S A L E S 28 Strategy For Sales Stardom Meet the Ohio transportation seller who has netted a 733% increase in client revenue since last year. DEPARTMENTS C O O L B I Z 32 Operator Keeps An Eye On Spending Abdou Brahim constantly monitors his finances. G R E AT I D E A S 34 Keeping It Personal Using targeting email platforms will make your clients feel special. P R O F I T M OT I V E S 36 Fighting Discount Addiction If you keep cutting your rates, your clients will want to take more from your business. D I S R U P T I V E D I S C O U R S E 48 What Women Can Do How to attract and keep female operators interested in a predominantly male industry. CONTENTS May 2019 The 2019 LCT Operator Of The Year Awards winners join an exclusive club of industry businesspeople always striving for better transportation service. COVER IMAGE: Jim Decker/Jim Decker Photography ON THE COVER... HOW TO 20 19 I N T E R N AT I O N A L LC T S H O W: O P E R AT I O N S 12 Hottest Tipsheet Ever Award winners share best ideas and practices. C U S TO M E R S E R V I C E 30 Brewing More Revenues The craft beer craze is providing operators with a growing market for tour clients and day-trippers. 6

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