Luxury Coach & Transportation

April 2019

Magazine for the professional limousine, charter and tour industry.

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LUXURY COACH & TRANSPORTATION (ISSN 1097-4814) (USPS 734-790) is published monthly by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Peri- odicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LUXURY COACH & TRANSPORTATION, P.O. Box 3312 Northbrook, IL 60065-3312. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LUXURY COACH & TRANSPORTATION, PO Box 3312, Northbrook, IL 60065-3312. Member of: Printed in USA A Bobit Business Media Publication 6 Publisher's Page 8 Luxury Transportation Scene 28 CoolBiz 29 Great Ideas 30 Disruptive Discourse 31 Profit Motives 32 NLA News & Views 36 Farm In/Farm Out 43 Dealer Showroom 47 Ad Index 48 Editor's Edge FEATURES C L I E N T M A R K E T S 12 Black Ties & Luxury Vehicles How to get more revenue from charity fundraisers, a natural fit for special event transportation. H R / T R A I N I N G 16 Cross Training For All-In-One Employees Get the most out of your staff when finding quality workers is harder than ever. C OV E R S TO R Y 18 Retail Still Ready To Roll Washington operator Jess Sandhu finds plenty of business in this evergreen client sector. O P E R AT I O N S 22 Don't Make Failure An Option Mistakes will happen, but they don't have to hurt your company reputation. S A L E S & M A R K E T I N G 26 Beating Back The Sales Slump A Chicago operator calls for an all-in approach to selling in this disrupted marketplace. DEPARTMENTS C O O L B I Z 28 Stellar Customer Service = Growth Alina Wade takes care of current clients first. G R E AT I D E A S 29 Writing It All Down Documentation could save your skin when incidents arise. D I S R U P T I V E D I S C O U R S E 30 The Virtues of Shushing In a distracted, always-on era, your service should know how to deliver silence. P R O F I T M OT I V E S 31 How To Get Deeper Into The Business Black If you want to make more money, you must have a plan. CONTENTS April 2019 Jess Sandhu, co-owner and vice president of A&A Limousine & Bus Service of Seattle, Wash. COVER IMAGE: Laura Ascanio, Ascanio Photography ON THE COVER... 22 2 LUXURY COACH & TRANSPORTATION APRIL 2019 WWW.LCTMAG.COM

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