Luxury Coach & Transportation

March 2019

Magazine for the professional limousine, charter and tour industry.

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LUXURY COACH & TRANSPORTATION (ISSN 1097-4814) (USPS 734-790) is published monthly by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Peri- odicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LUXURY COACH & TRANSPORTATION, P.O. Box 3312 Northbrook, IL 60065-3312. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LUXURY COACH & TRANSPORTATION, PO Box 3312, Northbrook, IL 60065-3312. Member of: Printed in USA A Bobit Business Media Publication 6 Publisher's Page 8 Luxury Transportation Scene 36 CoolBiz 38 Great Ideas 39 Disruptive Discourse 40 Profit Motives 41 NLA News & Views 45 Farm In/Farm Out 52 Dealer Showroom 55 Ad Index 56 Editor's Edge FEATURES C OV E R : B U S M A N U FAC T U R E R S 14 The Ultimate Guide To Grech Buses The innovative coachbuilder brings its most diverse model line-up ever to the show floor. M OTO R C OAC H : O P E R AT I O N S 16 Connecting Your Clients On The Go Installing Wi-Fi on coaches can lead to revenue- building sources. M OTO R C OAC H : R E G U L AT I O N S 22 Enabling Your ELDs Electronic Logging Devices can be confusing, but these experts can help you understand the nuances. 20 18 LC T E A S T: S A F E T Y & I N S U R A N C E 34 Best Insurance Practices To Save You Money In a tougher, more expensive market, fleet owners must do their research and consider all variables. HOW TO C U S TO M E R S E R V I C E 30 You've Got Fails! Customer service failures are more about the recovery than the mistake. Here's how to make it all right. DEPARTMENTS C O O L B I Z 36 Operator Doesn't Let Size Determine Quality Mark Tourgeman is growing steadily and proving to his affiliates he can handle any run that comes his way. G R E AT I D E A S 38 Creating Wow Moments Learn how to really stand out among your competition by making them say, "I can't believe they did that!" D I S R U P T I V E D I S C O U R S E 39 Dealing Up A Customer Service Lesson Meet the two different types of salespeople. Which one are you? CONTENTS March 2019 Grech Motors fires up a powerful fleet arsenal at this month's International LCT Show in Las Vegas. COVER IMAGE: Lyle Okihara for Grech Motors ON THE COVER... 16 2 LUXURY COACH & TRANSPORTATION MARCH 2019 WWW.LCTMAG.COM

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