Luxury Coach & Transportation

February 2019

Magazine for the professional limousine, charter and tour industry.

Issue link: https://lctmag.epubxp.com/i/1073118

Contents of this Issue

Navigation

Page 20 of 67

LUXURY COACH & TRANSPORTATION FEBRUARY 2019 19 charters. CCC previously did about 80% of its bus transportation in the areas between San Francisco to San Diego and out to Las Vegas. Groups traveling together for long periods become almost like a small family bonding with the driver and tour guide. "Often we get good feedback from those clients coming back to us and saying, 'You know what? is guy was excellent; he was great.' For me, as the owner it makes me say most of what we are doing is right. at's what we are trying to accomplish." CCC also has its School Pupil Activity Bus (SPAB) certification in California, which enables it to carry school and athletic groups. A SPAB certificate is re- quired for a driver to transport students to and from school-related events. Four-fifths of CCC drivers and 90% of its motorcoaches are SPAB certified as well as certified in several Los Angeles area school districts. "When the kids or the students get into these buses and see what we offer, their eyes open up. We use the same coaches and minibuses as for corporate and out of town groups." About 5% of CCC's business comes from farm-in runs and trips from Southern California affiliates of all fleet sizes that need buses, Eshaghi says. "Every time we buy buses and get positive feedback from a client, I be- come very excited even after 28 years. To me it's very important to never relax and say, 'Okay. We are at the top of our industry.' No, this transportation business has many different things you must constantly monitor or manage and be on top of." New Vehicles, High Turnover. . . CCC follows a turnover policy on mo- torcoaches of about six years, whereas with other companies, it's usually about eight to nine years, Eshaghi says. For minibuses, Eshaghi finances them for three years and keeps them up to four before selling. He always buys new, whether motorcoaches or minibuses. "I take the lowest financing," he says. "Fortunately, we have great relation- ships with the finance and insurance companies, and different vendors we work with. So while seven years is usually the standard financing on the buses, we make it six years and sometimes five-and-a-half years. As soon as it gets paid off, we start looking to sell those buses and use them maybe Chargers stadium, and the LA Forum, and is within an easy shot to down- town Los Angeles and the Westside. e company bought its one-acre tract in 2011 and added a contiguous .5 acre tract last year. It has a 3,000 square foot headquarters building, a row of garages, and a 7,000 sq. ft. warehouse at the front of its property that it leases out short term for now. "ere's hardly anybody with a bus company in this area," he says. "We have room to grow and go forward, and we have a really great relationship with the city of Inglewood. Our biggest advantage has been purchasing a prop- erty and staying in the area, so nobody can really either increase the rent on us or make us move. We are here to stay and it's a great future for us." Growing Group Clients Building on its corporate group clientele, CCC in the last six years has branched into tour groups that visit western states such as Arizona, Utah, and Nevada, sometimes on 12-13 day excursions. It also provides regional Southern California tours for European groups, and in 2018 handled its first Los Angeles to New York cross-country years ago as a college student at Cal State Northridge. He ran a small limou- sine service from his house in Westches- ter near LAX from 1983 to 1985, and then merged it with his brother's com- pany to form Pacific Limousine which they ran for five years. After gaining experience with limousines, he wanted to expand into group transportation, and began Corporate Coach Charter & Tours in 1990. He first ran vans, then minibuses, and bigger coaches. "I was coming from the limo indus- try and was a lot younger back then, but I was very excited about the bus business," he says. "It seemed like I wanted to have or touch that elegance associated with it." One reason Eshaghi prefers the coach business over the limousine business is it's easier to plan trips. "In the bus industry, you can organize your time, schedules, and drivers. e limo business is demanding every moment. Every minute that job comes in, you have to be able to provide. Of course, you adjust for that. en you have chauffeurs sitting on a standby and just send them out as needed." Evolving Operations As he gained experience, Eshaghi acquired property in a central location, put all major functions in-house, priced for quality, and paid drivers above average. Backing up that service is 24/7 call access and dispatch, a full mainte- nance staff, and a cleaning crew. "Unfortunate things do happen and there's no advanced notice," he says. "We try to make sure the customer at the end is happy, and make it easy and more comfortable for them so they prefer us to another company." CCC enjoys a major advantage in a congested metro area: It operates out of its facility in Inglewood, which is close to the 405 freeway, LAX, the rising new Los Angeles Rams and FAST FACTS CORPORATE COACH CHARTER & TOURS LOCATION: Inglewood, Calif. (Los Angeles) FOUNDED: 1990 OWNER: Paul Eshaghi TOTAL FLEET: 33; 16 50-56 passenger motor- coaches (Van Hool, MCI, Prevost); three mid-sized coaches; 12 mini-coaches (Grech Motors and Execu- tive Coach Builders); two Sprinter vans. CLIENT CATEGORIES: 30% corporate / 30% tours / 20% local leisure / 20% schools DRIVERS: 25 full-time, seven part-time OFFICE/MAINTENANCE STAFF: 13 ANNUAL REVENUE: N/A WEBSITE: www.ccctours.com INFORMATION: (310) 216-1171 / (800) 452-2622 Eshaghi operates with fleet turnover that minimizes long-term maintenance and ensure best resale values on vehicles, while running the lateset lexury models.

Articles in this issue

Links on this page

Archives of this issue

view archives of Luxury Coach & Transportation - February 2019