Luxury Coach & Transportation

December 2018

Magazine for the professional limousine, charter and tour industry.

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LUXURY COACH & TRANSPORTATION DECEMBER 2018 25 6SULQWHU&RDFKHVE\5R\DOH &DOOWRGD\DQGVSHDNZLWKDSURGXFWVSHFLDOLVW 99 Newark Street, Haverhill, MA 01832 | 978.374.4530 · 800.544.5587 | sales@ royalelimo.com · www.royalelimo.com Sales & Service Centers: Massachusetts · New York · New Jersey · Florida · California · Nevada © 2015 Cabot Coach Builders, Inc. :+(5(&5$)760$16+,3&28176 Brock Pittman Owner and President, Royal Parking and EcoStyle Transportation, Raleigh, N.C. Before Brock Pittman moved into chauffeured transportation service, he mastered the art of parking vehicles. His unusual path into luxury ground transportation evolved from a parking lot, deck, and valet service management business he started in 1999 while a 20-year-old college student. Royal Parking handles a full spectrum of parking-related services, such as managing paid public and private parking lots, valet parking for hotels, restaurants, and hospitals, parking decks of all types, and parking attendants. The company either leases parking facilities or manages them for others. It runs 60 lots, decks, and venues spread across Raleigh, Durham, Chapel Hill, Charlotte, Asheville, and Charleston, S.C. Pittman's started his now 50+ vehicle transportation business, EcoStyle, in 2011 while his parking company was handling a contract for a five-star, five-diamond hotel property that was Leadership in Energy and Environment Design (LEED) certi- fied. The hotel asked Royal to provide the in-house car service, using two green luxury vehicles. "Demand was so high we started adding other vehicles," Pittman says. "There's a high level of service that has to be pro- vided to clients parking in front of five-star properties. We took that training and applied it to the service we offer in transpor- tation. The quality we have with chauffeurs skims off of our experience in the hospitality industry. There's a demand now for an aggressive hospitality approach." Ecostyle's fleet includes nine motorcoaches, 14 minibuses, and variety of sedans, SUVs, and vans. Lest anyone think parking is a static business, Pittman is transitioning to higher-tech versions of parking services, such as pay kiosks, credit-card paid passport accounts, texted payment options using lot and space numbers, and use of parking spot apps. His parking monitors use tablets with Bluetooth printing and digital cameras to document license plate numbers. The results? "99.3% of our customers pay." — Lexi@LCTmag.com; Martin@LCTmag.com

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