Luxury Coach & Transportation

November 2018

Magazine for the professional limousine, charter and tour industry.

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42 LUXURY COACH & TRANSPORTATION NOVEMBER 2018 WWW.LCTMAG.COM Leasing is Bright TITUS LEASING COMPANY - THE BRIGHT CHOICE Partner with Titus Leasing Company and experience the brightest ideas when it comes to leasing. Call us today to find out how we can help you improve your bottom line. 800-227-3965 I MOTORCOACHES / OPERATIONS and benefits thing, which is certainly very possible. We do pay very well and provide benefits a lot of companies around us can't provide, such as medi- cal benefits and 401Ks, and we are able to do that for our drivers. So, perhaps that may have something to do with it. Was it a recent decision to raise pay and provide more benefits? We did raise our pay scale, and we are also working on some additional benefits not necessarily monetary, such as life insurance for our drivers. Also, one of the big things with charter drivers, more so than line-run drivers, is the ability to manage their money. When it's really busy, their paychecks are very large, but in the winter, or when business dips, their paychecks are so low they have a problem supporting themselves. Begin- ning this spring, we will start working with a financial manager so drivers can learn how to better manage their money and save throughout the year for when business is a little slower. How did the idea come about? MICHELLE PETELICKI What challenges are you facing at your operation that might be unique to your region? One of the big things is the traffic conditions in the areas we serve, including New York City and Washington, D.C., have gotten really tough. It's wreaking havoc on our driver's hours of service. It's something that, obviously, the customer or our operation can't control, and it makes it really difficult to plan out our days. You want to take out a group for a nice day, everything seems to be perfect, and you are doing it in less than 400 miles, yet you are three-quarters of the way through the trip and the driver can't complete it because of traffic. at is both difficult and very frustrating. Where before it was a once in a while issue, it is now becoming a daily issue. So, I think that's one of the biggest things we are contending with because it's out of our hands and affects everything. Do you think it has gotten worse because of Amtrak work being performed over the summer? I would love to say it is just temporary, but this escalation has been going on and on, since before the Amtrak thing happened, so it leads me to believe there is more to this than just an anomaly. How has the driver shortage affected your operation? For us, not so much. e only reason I can say that is because we have a pretty consistent flow of drivers coming in, and I am never in a position where I feel like I am hijacked to keep an underperforming driver on staff. I don't know if it's a pay Michelle Petelicki President, Panorama Tours, Clifton, N.J.

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