Luxury Coach & Transportation

November 2018

Magazine for the professional limousine, charter and tour industry.

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WWW.LCTMAG.COM 2 LUXURY COACH & TRANSPORTATION NOVEMBER 2018 LUXURY COACH & TRANSPORTATION (ISSN 1097-4814) (USPS 734-790) is published monthly by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Peri- odicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LUXURY COACH & TRANSPORTATION, P.O. Box 3312 Northbrook, IL 60065-3312. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LUXURY COACH & TRANSPORTATION, PO Box 3312, Northbrook, IL 60065-3312. Member of: Printed in USA A Bobit Business Media Publication 6 Social Whirl 10 Publisher's Page 12 Luxury Transportation Scene 44 CoolBiz 46 Great Ideas 48 Millennial Matters 50 Profit Motives 52 NLA News & Views 56 Farm In/Farm Out 68 Dealer Showroom 71 Ad Index 72 Editor's Edge FEATURES S A L E S & M A R K E T I N G 16 Eastern Cities Brim With Business Potential The latest rankings show plenty of ground transportation revenue to be had in locations of all sizes. C OV E R S TO R Y: S A L E S & M A R K E T I N G 22 A Business Model Built On Client Loyalty This salesman has 22 years of experience of keeping clients and solving their problems. M OTO R C OAC H E S : F I N A N C E 28 How's That Bus Earning For You? Two simple formulas can help you see how much your coaches and minis are paying you back. M OTO R C OAC H E S : T E C H N O LO GY 30 Running Leaner With Your Buses Two leading data-driven systems can use intelligent information to save fleet operators time and money. O P E R ATO R P R O F I L E 32 Company Strategies That Boost Revenue A Carolinas group of bus and limo services show how an operation can adapt to a tough luxury transportation marketplace. M OTO R C OAC H E S : O P E R AT I O N S 38 Moving Smarter In The Charter Bus Market Three experienced operators explain how they are handling the latest motorcoach industry challenges. HOW TO C L I E N T M A R K E T S 20 Get Your Show On The Road When the corporate sector ponders big investments, they always need to meet face-to-face. H R / T R A I N I N G 24 The Finders Keepers Approach To Hiring A near-full employment market is shrinking the pool of drivers and chauffeurs industry wide. DEPARTMENTS C O O L B I Z 44 Facing Industry Changes Head On Ohio operator Al Mielcarek has never been afraid to find ways to stay relevant. G R E AT I D E A S 46 You've Been To The Show — Now What? This tipsheet will help your investment pay off for months to come. M I L L E N N I A L M AT T E R S 48 Motivating Employees To Grow Getting younger employees out of the office is good for them and your business. CONTENTS November 2018 For Bob Moody, a sale to a customer is only the start. COVER IMAGE: Acton/SoCal Penske ON THE COVER... 24

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