Luxury Coach & Transportation

September 2018

Magazine for the professional limousine, charter and tour industry.

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As more operators shift to majority bus and coach fleets, LCT-NLA Show East and the BusCon Expo bring valued resources for luxury and charter transportation operators. By Lexi Tucker, LCT associate editor I f you're running any type of buses in your fleet, or are planning on purchasing some in the near future, there are two places you should be: BusCon Expo, held Oct. 1-3 at the Indiana Convention Center in Indianapolis, and LCT-NLA Show East, held Nov. 4-6 at Harrah's Resort in Atlantic City. While the latter may sound more familiar to LCT operators and readers, the former is no less educational. Here we break down the two events so you'll know what you can expect to see and experience. 28 WWW.LCTMAG.COM LUXURY COACH & TRANSPORTATION SEPTEMBER 2018 LCT EAST When: Sunday-Tuesday, Nov. 4-6, 2018 Where: Harrah's Resort in Atlantic City, N.J. This year the biggest luxury transportation Show on the East Coast has more to offer bus operators than ever before. The Motorcoach Pavilion provides a section of the event to spotlight the latest and greatest buses on the market where veteran operators and newbies will feel welcome. There's also a Motorcoach Spotlight off the registration area for even more buses. Think you need some help reaching the same service standards as traditional luxury transportation companies? A session on service excellence will teach you all the right tools. Other education topics include employee recruitment and retention, motorcoach marketing ideas to keep buses booked solid, and maintenance programs that cut costs. Reps from the United Motorcoach Association (UMA) and American Bus Association (ABA) will also be present to answer any of your questions. Information: www.lcteast.com. MUST-HAVE EDUCATION SUNDAY, NOV. 4 2:40 p.m. to 4:20 p.m. Employee/Owner Training Workshop: Five Keys To Service Excellence This workshop is targeted to employees of all levels, from dispatchers to managers. It's an interactive session where attendees will learn how to properly engage clients, and leave ready to implement five keys to service excellence: Personalized attention, anticipating needs, under promising and over delivering, timely service recovery, and empowerment. Presenter: Jamie Cooperstein, J. Cooperstein Hospitality Consulting, LLC MONDAY, NOV. 5 9 a.m. to 9:50 a.m. It's Not The Wild West Anymore — Are You ELD Compliant? Have ELDs got you clueless? Too many regulations for you to keep up with? This is one session you won't want to miss. Come ready with a list of questions…although many of them will be answered without you even having to ask. Moderator: Tom Holden, Rose Chauffeured Transportation Panelists: JJ Keller, J.J. Keller & Associates, Inc.; Mike McDonald, Saucon Technologies Motorcoach Events Track Rise In Group Bus Service

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