Luxury Coach & Transportation

August 2018

Magazine for the professional limousine, charter and tour industry.

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OPERATIONS Among The Leaders LCT Summit The top operators in the luxury transportation industry who attended this year's exclusive annual executive conference offer some best practices that can work in your operation. By Lexi Tucker and Jim Luff, LCT editors M IAMI BEACH, Fla. — Attending the LCT Technology Summit says a lot about an operator. Most likely, the attendee has suc- ceeded in this industry by embracing new ideas and is always looking for more. at's why com- ing to the Summit makes sense for attendees who are loosely dubbed the industry's "top 1%." We've rounded up just a few to share ideas and practices that have helped their operations survive in a disrupted market driven by constant changes in technology. 3 0 WWW.LCTMAG.COM LUXURY COACH & TRANSPORTATION AUGUST 2018 The JEFF NYIKOS President, Leros Point to Point, Valhalla, N.Y. Nyikos says the people and systems at his company make all the difference in efficent operations. There's a staff-wide commitment to constantly be better than they were the day before. "Whether it's our tech, providing customer service, or ensuring safety, everything we do from how we take a reservation, dispatch, or manage our fleet, there's a system in place that's easy for our employees to follow," he says. This has led to a consistent product that has remained intact for over 35 years. It also makes training new staff simple and affordable. Creating a system that works for you is the only way you'll succeed without hassles. "You have to lead by example. There are tough decisions that have to be made, and as an owner you have to be the one to make them, even if it's not popular," he explains. "As humans, a lot of the time we only think about ourselves — you have to make the call that's best for everyone." Everyone makes mistakes and learns from them along the way; that's how you become a better company. Often, outside forces affect the luxury transportation business. "You have to be able to adapt quickly and make changes. We have no control over TNCs and various economic situations, like gas prices, that affect the bottom line." To best combat this, operators can provide safe, reliable service at a competitive price. "You get to that point by embracing tech and the people who help you run your company. You have to create a work environment people feel good about and work toward one goal together," he says. "If all you're doing is taking people from Point A to Point B, you won't be here in five years." Creating value in the form of trust is vital. Nyikos says he once got a call from a family who had used his service to get their 12-year-old daughters home safe from a sleepover. Their trust in the company's ability to keep them out of harm's way distinguishes them from any TNC. "The transportation industry is so huge you have to find your niche to be successful. Many have found that in shuttle, charter, or sedan services. It's about discovering what you're good at, and then laser focusing on doing everything you can to be the go-to company in that area." Jeff Nyikos (R) with Mo Garkani (R), CEO of COTS Group in Long Beach, Calif. DOUGLAS SCHWARTZ owner, Executive Limousine, Long Island, N.Y. Schwartz is likely one of the most recognizable figures in the luxury ground transportation industry. He hails from the Long Island, N.Y. area and has operated Executive Limousine of Long Island since 1996. He's embraced social media and produces creative videos that either promote his business by including tours of his office, or instructional videos that benefit the industry. Schwartz has long been associated with the NLA as a board member and posts weekly videos promoting the value of NLA membership. (To see Schwartz's videos, friend him on Facebook). Doug Schwartz with Christina Nguyen of Concierge Limousine in Huntington Beach, Calif.

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