Luxury Coach & Transportation

August 2018

Magazine for the professional limousine, charter and tour industry.

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WWW.LCTMAG.COM 2 LUXURY COACH & TRANSPORTATION AUGUST 2018 LUXURY COACH & TRANSPORTATION (ISSN 1097-4814) (USPS 734-790) is published monthly by Bobit Business Media, 3520 Challenger Street, Torrance, California 90503-1640. Peri- odicals postage paid at Torrance, California 90503-9998 and additional mailing offices. POSTMASTER: Send address changes to LUXURY COACH & TRANSPORTATION, P.O. Box 3312 Northbrook, IL 60065-3312. Please allow 4 to 6 weeks for address changes to take effect. Subscription Prices - United States $28 per year; Canada $38 per year; Foreign $50 per year. Single copy - $5; Back Issues - $10; Fact Book - $40. Please allow 4 to 6 weeks to receive your first issue. Bobit Business Media reserves the right to refuse non-qualified subscriptions. Please address Editorial and Advertising correspondence to the Executive Offices at 3520 Challenger Street, Torrance, California 90503-1640. The contents of this publication may not be reproduced either in whole or in part without consent of Bobit Business Media. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. For your Information: We sometimes make our subscriber information (i.e. fax, e-mail or mailing address) available to carefully screened organizations whose products and services may be of interest to you. If you prefer not to have your information made available, please write LUXURY COACH & TRANSPORTATION, PO Box 3312, Northbrook, IL 60065-3312. Member of: Printed in USA A Bobit Business Media Publication 6 Social Whirl 14 Publisher's Page 16 Luxury Transportation Scene 52 CoolBiz 53 Great Ideas 54 Millennial Matters 55 Profit Motives 56 NLA News & Views 60 Farm In/Farm Out 72 Dealer Showroom 75 Ad Index 76 Editor's Edge FEATURES T E C H N O L O G Y L E A D E R S H I P 24 Operators Innovate For Era Of Disruption These entrepreneurs are finding the right tech tools amid a radical shift in customer expectations and demands. P E O P L E 30 Real Time Ideas Straight From The Summit Leading an operation is often a moving target, which is why these attendees each take an approach that works best for them. LCT TECHNOLOGY SUMMIT: AUTONOMOUS VEHICLES 34 Luxury Operators Still Needed For A While Here's why you should stop worrying about driverless cars, which will bring their own fleet potential. L C T T E C H N O L O G Y S U M M I T: C U S T O M E R S E R V I C E 38 Forget About WOW There's a better way than perfectionism to keep and attract clients. C O V E R : O P E R AT O R P R O F I L E 42 Taking Rational Risks For Succees California operator Harry Dhillon takes his operation from one car at the bottom of the recession to a business shiner. R E G U L AT I O N S 44 Are You Up To Date On ELDs? This report on a recent LCT webinar will guide you in complying with the complex new federal rules on electronic logging devices. HOW TO O P E R AT I O N S 48 How To Smooth Out Your Next Software Transition Four operators tell it straight from the inside on their toughest operational move. O P E R AT I O N S 50 Hurricane Season Is Here Does your operation have a plan for floods, winds, fires, earthquakes, and other disasters? DEPARTMENTS C O O L B I Z 52 Achieving The American Dream This immigrant operator leveraged his restaurant contacts to build a thriving small fleet business. M I L L E N N I A L M AT T E R S 54 What Really Makes A Good Luxury Operation? Where you would rank on a "best places to work" list says a lot. P R O F I T M O T I V E S 55 Why Clients Don't Always Make Sense You should go after the prospects who have money to spend and prefer to be comfortable. CONTENTS August 2018 Harry Dhillon, founder and CEO of Ecko Transportation Worldwide, San Jose, Calif. COVER IMAGE: Jim Decker / Jim Decker Photography ON THE COVER... 50

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