Limousine Charter & Tour

June/FactBook 2017

Magazine for the professional limousine, charter and tour industry.

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22 LIMOUSINE, CHARTER & TOUR JUNE 2017 WWW.LCTMAG.COM OPERATOR BUSINESS SURVEY 48% operators plan to add staff in 2017 24% Do Not 28% Unsure Definitely Likely Not Sure Unlikely Definitely To Add Not CHAUFFEURS 81% 15% 0% 0% 4% DISPATCHERS 14% 24% 29% 19% 14% SALESPEOPLE OR SALES MANAGEMENT 17% 17% 33% 25% 8% OFFICE MANAGEMENT/ OPERATIONAL STAFF 21% 21% 21% 21% 16% AFFILIATE MANAGER 0% 0% 43% 19% 38% MARKETING MANAGER 13% 12% 17% 21% 37% SOCIAL MEDIA MANAGER OR ASSISTANT 9% 8% 35% 22% 26% MECHANIC 13% 0% 26% 30% 31% Revenue Sources Top 4 Sources For Reservations Which of these technologies do you use regularly for business? (Respondents checked all that applied) Average Hourly Wages Chauffeur communications via smartphones 85% iPads / tablets for customer name greetings 59% GPS fleet tracking software 53% Internet cloud data storage 43% Affiliate/app reservation network platforms 40% Mobile booking apps 35% Fleet maintenance software 26% Online chauffeur driver training 25% In vehicle camera and/or data recorders 18% Fleet telematics 13% Other 4% Hiring of operator revenue comes from corporate and business travel clients Those who plan to hire more employees will focus on the following: comes from retail/leisure clients of all client revenue is airport-related, both corporate and retail 53% Website 38% 47% Third Party Referred 18% 49% Phone 35% Social Media 12% Chauffeur $15.47 Reservationist $13.23 Dispatcher $14.92 Operations Manager $22.71 Affiliate Manager $15.55 Sales Manager $18.94 Marketing Manager $15.20 Mechanic $20.58

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