Limousine Charter & Tour

September 2016

Magazine for the professional limousine, charter and tour industry.

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SPECIAL SECTION 65 Mark Your Calendars! September 14, 2016: NLA Webinar: "How to Book the Business in 5 Easy Steps" November 13-15, 2016: 2016 LCT-NLA Show East at Harrah's Resort Atlantic City, NJ March 13-15, 2017: 2017 International LCT Show at the Venetian & Palazzo Resort Hotel Casinos Las Vegas, NV General Session: State of Insurance in the Ground TransportaƟon Industry Learn how to better navigate the insurance buying process and what you can do to make your company more attractive and less risky to insurance companies. Top insurance industry leaders will also discuss the challenges and opportunities confronting the industry in 2016. Moderators: Michael Barreto, Flyte Tyme Worldwide Douglas Schwartz, Executive Limousine Presenters: Richard Ackerman, P.A. Post Agency, LLC; Mike Marroccoli, Capacity Coverage Company; Matt Mushorn, Lancer Insurance Company; Michelle Wiltgen, National Interstate Insurance Company Selling and MarkeƟng Your Bus Business Investing in the purchase of a bus can be a lucrative decision for your business if properly leveraged. Discover how to maximize your return on investment with take- home tips straight from operators who have successfully taken the plunge. Moderator: Tom Holden, Rose Chauffeured Transportation Panelists: Robert Alexander, RMA Worldwide Chauf- feured Transportation; Eric Devlin, Premier Transportation Services LLC Closing Super Session: Embracing New Rules of Engagement in the Gig Economy Worried about employee retention and client attrition? You are not alone! The "Gig Economy" has unleashed a new set of "experience" expectations that both your IN- TERNAL customers (employees) AND EXTERNAL clients want in order to be happy and stay with your company. This is a must-attend interactive session lead by a diverse panel of operators to exchange ideas and strate- gies for evolving and thriving in the midst of disruption. Moderator: Sara Eastwood-Richardson, LCT Magazine Panelists: David Seelinger, Empire CLS; Richard Fertig, Brilliant Transportation; Nick Kokas, Brentwood Limou- sine; Rick Versace, Jr., A1A Airport & Limousine General Session: Moving Employees From Compliant to CommiƩed: CreaƟng a Culture of Ownership in Your Company Attend and learn how to: Demonstrate the behaviors you want employees to emulate with customers, ensure your employees know what great service looks like so they can deliver it, help employees connect the dots between their behaviors and the success of the business, and hold employees accountable for delivering the customer experience you expect them to deliver. Presenter: Randi Busse, Workforce Development Group Corporate Travel Manager Panel: Meet the Buyers We have assembled a panel of influential corporate buyers who will share what they look for and require when selecting a transportation company. Attend this session to learn what your company can do to meet their criteria and win their business. Moderators: Michael Barreto, Flyte Tyme Worldwide Panelists: Dana Devine, CMP, CMM, Strategic Events; Nancy King, CMP, CMM, ARAMARK; Carri Tovsky, CMP, CMM, Global Tour Connection, LLC Bus Safety Whether you just bought your first bus or have an extensive fleet, operating legally and safely should be your top priority. These panelists will cover Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations, guidelines, and tricks of the trade. Moderator: Tom Holden, Rose Chauffeured Transportation Panelists: Andy Bardar, Corporate Coaches, Inc.; Randy London, Professional Safety Support; Peter Pantuso, American Bus Association Hot Topic Roundtable for Small Operators: Technology, Customer Service, and Fleet Join us for an interactive new session format that is sure to foster collaborative idea sharing. Discuss key relevant and timely industry topics and network among your peers including seasoned industry veterans. Moderators: Julie Dotan, J & B Transportation, Inc. & Rick Versace, A1A Airport & Limousine Service Sponsorship Opportunities Available for LCT-NLA Show East! Reach your audience at the 2016 LCT-NLA Show East by placing your company at the industry's forefront. The NLA offers a menu of disƟncƟve promoƟonal sponsorship opportuniƟes for small, mid-size and large operators, supplier and manufacturers. All sponsors include mulƟmedia markeƟng support, including signage and other recogniƟons at the LCT-NLA Show East, as well as print and online adverƟsing. AddiƟonally, sponsors receive repeated menƟons in LCT's NLA News & Views column, NLA Voice newsleƩer, and NLA e-news and promoƟon on www.limo.org. There is a sponsorship for every company and budget! Secure your sponsorship for the East Show by contacƟng the NLA office at (800) 652-7007or via email at info@limo.org.

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