Magazine for the professional limousine, charter and tour industry.
Issue link: http://lctmag.epubxp.com/i/719661
64 SPECIAL SECTION NATIONAL HEADQUARTERS National Limousine Association 49 S. Maple Ave., Marlton, NJ 08053 Phone: (856) 596-3344 • Fax: (856) 596-2145 www.limo.org | www.nlardie.com | www.rideresponsibly.org EXECUTIVE DIRECTOR SARAH GAZI, CAE Sarah.Gazi@limo.org DEPUTY EXECUTIVE DIRECTOR KYLE HAMMERSCHMIDT Kyle.Hammerschmidt@limo.org MEMBER SERVICES COORDINATOR SARAH MERCER Sarah.Mercer@limo.org 2016-2017 BOARD OFFICERS PRESIDENT GARY BUFFO ('11-'14) ('14-'17) West Region Pure Luxury Transportation, CALIFORNIA FIRST VICE PRESIDENT LAURA CANADY ('12-'15) ('15-'18) Southeast Region CLT Express, NORTH CAROLINA SECOND VICE PRESIDENT JOE IRONI ('10-'13) ('13-'16) ('16-'19) Canada Global Alliance Worldwide Chauffeured Services, CANADA TREASURER ROBERT ALEXANDER ('09 -'12) ('12-'15) ('15-'18) Southeast Region RMA Worldwide Chauffeured Transportation, MARYLAND SECRETARY SCOTT SOLOMBRINO ('08-'11) ('11-'14) ('14-'17) At Large Dav El/BostonCoach, MASSACHUSETTS 2016-2017 BOARD OF DIRECTORS MICHAEL CAMPBELL ('12-'15) ('15-'18) Northeast Region Grace Limousine, NEW HAMPSHIRE JAVAID CHAUDHRY ('16-'19) Northeast Region, NYG Limousine, LLC, NEW YORK DIANE FORGY ('10-'13) ('13-'16) ('16-'19) Central Region Overland Chauffeured Services, MISSOURI JEFF GREENE ('12-'15) ('15-'18) At Large Greene Classic Limousines, GEORGIA KEVIN ILLINGWORTH ('13-'16) ('16-'19) West Region Classique Limousine Worldwide, CALIFORNIA JASON KAPLAN ('16-'19) At Large The Driver Provider, ARIZONA MICHAEL OLDENBURG ('13-'16) ('16-'19) International United Limousines AG, GERMANY STEVE QUA ('15-'18) Central Region Company Car and Limousine, OHIO CHRISTOPHER QUINN ('15-'18) West Region Corporate Transportation Solutions, CALIFORNIA ERICH REINDL ('14-'17) Central Region Avanti Transportation, TEXAS DOUGLAS SCHWARTZ ('14-'17) Northeast Region Executive Limousine, NEW YORK RON STEIN ('12-'15) ('15-'18) At Large Exclusive Sedan Service, CALIFORNIA ANDY THOMPSON ('14-'17) Southeast Region Rose Chauffeured Transportation, NORTH CAROLINA VENDOR DIRECTORS RAY BUSH General Motors - Cadillac Professional Vehicles CRAIG HALL Ford Motor Company Limousine & Livery Vehicles Visit us online limo.org or nlaride.com for Breaking News, Safety Recommendations and more. The LCT-NLA Show East is fast approaching, and the NLA Show CommiƩee has been working hard to provide a valuable and exciƟng educaƟonal program for aƩendees. The show will kick off with the keynote address, "How to Pitch and Market: From Newspapers to Yankee Stadium," presented by Brandon Steiner, founder and chairman of Steiner Sports MarkeƟng and Memorabilia. Hear how a struggling kid from Brooklyn found himself running a large and successful company, what lessons he learned along the way and how you can do the same. Check out more informaƟon about educaƟonal sessions below. Also be sure to visit www.lcteast.com for the full schedule and to register for the show. LCT-NLA Show East Session Snapshot NEWS &VIEWS S E P T E M B E R 2 0 1 6 FROM THE VOICE OF THE PREARRANGED CAR SERVICE INDUSTRY WORLDWIDE Brandon Steiner will deliver this year's keynote address at LCT-NLA Show East. Chauffeuring 101: Defensive Driving So many aspects of your company depend on your chauffeurs practicing safe, defen- sive driving skills. Your chauffeurs will learn the "Rules of the Road" to protect both your assets and your clients. Presenter: Mike Barreto, Flyte Tyme Worldwide ReservaƟon and Phone Skills Your reservationist is the first contact current and potential clients have with your company. Your reservationist will learn tips on how to ensure your business is providing a positive experience – the first time and every time. Presenters: Lauren Gulino, Gem Limou- sine Worldwide & Jonathan Erlich, Europe Limousine Service, Inc. Chauffeuring 102: EƟqueƩe/ Customer Service Your chauffeur is the face of your company and can make or break your client's experi- ence. This session will teach new and veteran chauffeurs alike how to provide your clients with the service they expect and deserve. Presenter: Barry Gross, Reston Limousine & Travel Service, Inc. Dispatching Excellence A skilled dispatcher will ensure the right people are in the right place at the right time. Your dispatchers will learn how to put the pieces in place that will maximize your company's efficiency and guarantee seam- less operations. Presenter: Jeff Shanker, RMA Worldwide Chauffeured Transportation Hot Topic Roundtable for Small Operators: OperaƟons, HR/ Personnel, and Sales & MarkeƟng Join us for an interactive new session for- mat that is sure to foster collaborative idea sharing. Discuss key relevant and timely industry topics and network among your peers including seasoned industry veterans. Moderators: Kyara Kahakauwila, L.A. Limou- sine & Transportation Services & Greg Pruitt, Kings Worldwide Transportation Eastern Regional Forum The session will feature a discussion on state and regional topics and issues that affect East Coast operators, led by board members from various regional associations. In addition, the National Limousine Associa- tion will provide a federal legislative update on regulatory issues and TNC initiatives.