Magazine for the professional limousine, charter and tour industry.
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46 LIMOUSINE, CHARTER & TOUR SEPTEMBER 2016 WWW.LCTMAG.COM ILCT SEMINAR SERIES: HR/RECRUITING Gen Y Upends Hiring And Workplaces Employers are recruiting from a disruptive generation with new ways and attitudes. By Jim Luff, LCT contributing editor L AS VEGAS, Nev. — Attracting top talent has become one of the hottest topics in the indus- try. Mostly because we want well-educated, thoughtful, courteous, and decisive chauf- feurs. But then we pay minimum wage to slightly above minimum wage pay to a pool of Millennials who expect more. Some of the industry's most widely respected employers attempted to shed light on why it seems so difficult to re- cruit good young talent. The session included pros such as moderator Kyara Kahakauwila (L.A. Limousines & Trans- portation Services, Victoria, BC), Robert Alexander (RMA Worldwide, Rockville, Md.) and Jeff Nyikos (Leros Point to Point, Hawthorne, N.Y.) who dissected the work ethics and attitudes of Millennial workers. About Millennials In a clip shown from CBS's 60 Minutes, it took all of 40 seconds to explain 80 mil- lion "Millennials" are quickly taking over the world as Baby Boomers enter their 60s and close in on retirement age while still being mostly responsible for hiring the generation born from 1982 to 2000. Baby Boomers changed society by rais- ing their kids to believe they were "spe- cial." They often played in sports where there were no losers. All team members are given trophies merely for participat- ing in a sport or event instead of being a star athlete or musician. According to the clip, they don't believe in a "business as usual" motto and they have a burning de- sire to change the world. Because of their upbringing and principles and values in- stilled in them, they believe obstacles can be overcome. What Happened? To begin with, Baby Boomers insist their kids go to college. This created the most educated generation in history. Because so many have been told all their lives they are special, win or lose, they are well-educated but can be self-centered, lazy, immature people with a sense of entitlement, critics claim. Also, 90% of all jobs created after 2009 are part-time jobs, the panel said, citing statistics. The generation texts too much, is im- mersed in hashtags, and rely on Siri to give advice from how to fix their bikes to riding a city bus. They likely grew up with parents who divorced. They were shel- tered from the "evil" of the world by their parents who encouraged them to partici- pate in events, sports and structured ac- tivities. This is a stark departure from the boomers who did as they pleased after school until the porch light was turned on and it was time for supper. The Millennial also grew up in a digital age where news has been delivered immediately and ev- erything else is "on-demand." They have set expectations for society, the work- place, and for themselves. What Must Happen Nyikos shared his philosophy: We must embrace the Millennial self-perception as being stylish, creative go-getters. We must accept they want to be viewed as young professionals, although they may lack the experience needed for such sta- tus. We must play to this to recruit them. Their upbringing dictates no matter how poorly they did, they were always considered valuable regardless of skills and failures. Now, they expect the work- place environment to be the same, so employers are trying to adapt by harness- ing them without depriving them of cre- ativity and freedom from too many rules. They must believe they are a part of the work team and their input is just as valu- able as it was on the playground. Connecting As One Millennials crave to be a part of the team, EDC PHOTO: ROMAN FUCHS PHOTO/ILLUSTRATION: KEVIN HAEGELE, LCT ART DIRECTOR