Magazine for the professional limousine, charter and tour industry.
Issue link: http://lctmag.epubxp.com/i/719661
30 LIMOUSINE, CHARTER & TOUR SEPTEMBER 2016 WWW.LCTMAG.COM BUS/VAN: OPERATIONS TNCs Just Can't Provide TLC For Big Events Operators in Cleveland and Philadelphia showed what they were made of during the quadrennial RNC and DNC political conventions. By Lexi Tucker, LCT assistant editor A s the battle for votes rages in one of the most volatile presi- dential elections in history, one thing re- mains constant: The need for reliable ground transportation. No global event showcases and challenges chauffeured transportation more than the Republican and Democratic National Conventions, which were held in late July. As al- ways, the mega-events serve as big moneymakers for op- erators as well as good logisti- cal training. LCT spoke with operators before (preliminary inter- views can be found at lctmag. com) and after the conven- tions to find out how they went, what they learned, and what other operators should know before diving into big events like these. Lessons Learned Steve Qua, president of Com- pany Car and Limousine in Cleveland, ran about 72 ve- hicles during the RNC and excelled in the hectic envi- ronment. Often, clients un- derestimate their schedules, he learned. "Customers think they know what they are going to do, but they really have no idea." For example, clients be- lieve they'll go from their ho- tel to a party, then to a press conference, and from there to a reception. "That's the way their schedule looked when they made their reservations, but by the time the actual day hit, not only did the itinerary change, but the start and end times did as well," Qua says. In limo speak, transfers proved difficult. "Although as-directed is harder to sell long-term, it's really the only REPUBLICAN NATIONAL CONVENTION (RNC) Dates: July 18-21, 2016 Host City: Cleveland, Ohio Main Venue: Quicken Loans Arena Nominee: Donald Trump Social Media Hashtag: #RNCinCLE DEMOCRATIC NATIONAL CONVENTION (DNC) Dates: July 25-28, 2016 Host City: Philadelphia, Penn. Main Venue: Wells Fargo Center Nominee: Hillary Clinton Social Media Hashtag: #DemsInPhilly C na CLE Philly Credit: Photo courtesy of Kurt Shaffer Photographs